Case Management Administrative Assistant

Career Opportunities with SCM Associates

Current job opportunities are posted here as they become available.

The administrative assistant assists Case Managers as needed with a variety of administrative duties. Duties including, but not limited to such as performing, compiling, and maintaining records of business transactions and office activities in close coordination with other staff members.

Responsibilities may include the following:

• Types and sends general office correspondence, letters, and forms
• Provides general administrative support to the Case Managers, including screening and directing phone calls, calendar, phone calling, and travel
• Performs general information research as assigned and summarizes it in verbal and/or written form
• Performs routine case management tasks assigned by the Case Manager, including scheduling patient appointments, arranging for associated needs such as transporta-tion and translation, and submitting authorization forms
• Enters and maintains case data in databases and other office software and transfers information among programs, including prepopulating reports
• Organizes travel and service arrangements and other engagements and communicates with service providers
• Documents in writing all work activities and time required to perform them
• Communicates effectively via phone, e-mail, or fax with company personnel, vendors, customers, and clients
• Notifies management staff of any issue related to quality of service provided or legali-ties
• Performs other related duties as assigned in accordance with the necessary job function

This position has no supervisory responsibilities.

This position requires regular contact both within the company and outside the company in order to carry out company policies and procedures. Requires abilities of persuasion and co-operation. Often deals with persons of equal or higher rank.

This position requires the use of judgment to plan and execute the workload. General deci-sions are made to solve problems by selecting a course of action that is within the policies and procedures of the company. Uses good judgment in referring problems to manager.

This position exercises some latitude in planning and executing the workload, but works closely with the supervisor. Completed work is reviewed in terms of timely and effective per-formance of responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

• High school education
• Two years related experience and/or training or equivalent combination of education and experience

Language

Skills:

• Ability to read, analyze, and interpret information
• Ability to effectively present information and respond to questions from customers and managers regarding the case management process
• Ability to speak effectively on the phone to customers

Mathematical

Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several variables in standardized situations

Computer

Skills:

• Knowledge of database software, internet software, and Microsoft word processing and spreadsheet software

Certificates, Licenses, Registrations:

• Valid California driver’s license and valid automobile liability insurance

Other

Skills and Abilities:

• Ability to organize and evaluate workload and prioritize projects
• Ability to meet deadlines
• Ability to complete multiple, simultaneous projects with accuracy and efficiency
• Ability to problem solve
• Detail orientation

The physical…