Automotive Service Advisor

Long Beach Honda, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

• Friendly and cooperative demeanor; quick to connect and build relationships with others
• 2–3 years of Service Advisor experience at a new car dealership
• Unselfish and approachable with a preference for exciting, fast‑paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customers
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey with each customer

• Competitive compensation package and 401(k) with company match
• Average monthly salary: $3,500–$8,000 (state minimum wage + commissions/bonuses)
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year‑end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more

The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance‑related bonuses and incentives.