Customer Service Representative

About the Role

Customer Service Representative

Check Into Cash

Sikeston, MO

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high‑performance environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll receive hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!

Compensation

$18.25 per hour. The hourly rate is just one element that makes up our Total Compensation package.

Benefits & Perks

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules for professional and personal development.
• Cross‑brand training to enable career mobility across our eleven brands.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plan with a generous Company match program.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and enhanced voluntary benefits (dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity,  protection, legal services program, and pet insurance).
• Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers via our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers.

* Based on current benefit offering, which is subject to change without notice. Certain benefits are subject to the terms and conditions of the governing plan documents. Please consult those documents for additional details and eligibility requirements.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity in a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Perform duties outside of the office, including on‑site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Uphold compliance with Company policies, procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. Minimum requirement: 40 hours per week.

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus a professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using…