Scheduler, Customer Service​/HelpDesk

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Full Time Sikeston, MO, US

3 days ago Requisition

Salary Range: $18.00 To $22.00 Hourly

• Scheduling Staff with Individuals
• Scheduling Staff and communicating with staff about upcoming appointments for individuals
• Answer phone calls and respond to inquiries regarding shifts, call in's, picking up shifts and transfer calls to other appropriate office staff
• Communicating schedule changes with staff
• Verifying scheduling book and ADP match
• Making sure monthly service verifications match schedules
• Deactivating associates in Therap
• Schedules are updated in ADP
• Calling staff to fulfill shifts as needed
• Keeping up with call-ins and pointing accordingly
• Carrying out write‑ups in accordance with our policies
• Any other activities that are deemed necessary for the position.
  
  - Working hours in the office is Mon - Fri 8am - 4:30pm
• Rotate on Call, answering and fulfilling shifts after hours. You must be able to work all shifts as needed while on on‑call.

• Previous experience as a scheduler or in a related role (preferred)
• Strong organizational skills and attention to detail to effectively manage schedules and appointments
• Excellent communication skills, both verbal and written, to interact with Staff and individuals
• Knowledge of phone systems and ability to handle call volumes in a professional manner