Personal Banker-Sikeston

Job Details

Level: Entry

Job Location:

Sikeston Branch 2 - Sikeston, MO 63801

Position Type:
Full Time

Education Level: High School

Job Shift: Day

Job Category:
Banking

FIRST STATE BANK AND TRUST

Job Title:

Personal Banker

Reports To:

Retail Branch Mgr.

FLSA Status:
Non-Exempt

Conduct financial transactions between customers and the Bank. Handle both routine and the more complex customer inquiries and problems and maintain favorable customer and employee relations by performing the duties described below. Open new accounts and perform related responsibilities associated with the customer service functions of the Bank

• Follow customer service procedures to ensure they are met to the highest standard consistently by providing professional, pleasant greetings, making eye contact, smiling and addressing the customer by name.
• Process checking and savings account transactions; mortgage, consumer and commercial loan payments and payoffs. Note and verify significant information as required by Bank policy/procedure. Ensure that Bank procedures are followed when performing transactions on the teller machine and other equipment as required..
• Exercise discretion, judgment, and initiative regarding transaction problems and inquiries.
• Be effective at identifying customers financial service needs and cross selling services to meet those needs. Advise customers on promotional items and services. Refer customers to customer service representatives or loan department as needed.
• Maintain adequate working funds as required by Bank policy. Maintain cash drawer limits as set forth in the Banks cash limit policy. Verify and balance assigned cash drawer daily with minimal cash variances. Assist in reconciling errors or discrepancies for self and other tellers. Assist in forecasting cash demand for Branch.
• As needed, purchase working money supply from vault. Verify that opening and closing procedures of the vault are followed.
• Take in and dispense various denominations of coin and currency.
• Count and verify currency to sell.
• Balance or assist in balancing the working fund.
• Accumulate mutilated currency to be shipped out.
• Issue cashier checks and money orders and process the redemption of savings bonds.
• Open night deposit vault logging the contents in logbook, distribute the contents to proper individuals, and process all deposits including mail deposits and other transactions using dual control at all times.
• Maintain inventory of teller supplies.
• Count, wrap and bag coins.
• Obtain appropriate documentation from customer or non-customer for currency transaction reporting. Required knowledge of BSA regulations.
• Receive and answer telephone inquiries and questions on Bank transaction services and procedures, maintaining good customer relations at all times. Direct customers to appropriate employees for answers to only the most complex problems or inquiries.
• Assist customers with questions on the status of accounts, bank statements, charges, interest, etc. in an efficient, courteous manner, ensuring a positive customer experience.
• May assist on training new tellers
• Follow all security procedures as outlined by the security policy to ensure dual control is followed at all times.
• Follow the check cashing policy as outlined by the bank while still maintaining friendly and positive relationships with the customer.
• Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process. Verify access authority against safe deposit box contract for each access request, exercising prescribed controls, check booth or safe deposit box vault after each use.
• Maintain confidentiality of customer account information. Follow established policies and procedures in responding to inquiries and requests.
• Have ability to identify customers financial service needs and cross-sell services to meet those needs. Advise customers on promotional items and services.
• Provide assistance to co-workers with difficult internal problems or customer inquiries. Ensure prompt and courteous response to customer inquiries.
• Balance ATM,…