Ice Cream Manufacturing Supervisor

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream.

And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Candidates must be legally authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. Employment eligibility will be verified as part of the hiring process.

Background & Purpose of the Job:
This position is responsible for key aspects of the integrated manufacturing process. This position also has an overall business responsibility.

• People Performing all job functions in the safest manner possible.
• Performing all assigned steps in the production and packaging of product, including:
  Interviewing /Hiring – Supervisors are involved in the placement of employees. This supervisor would ensure that TMICC interviewing/hiring expectations are met including screening, interviewing and onboarding and training of new employees.
• Link with HR – This function of this role is to work with HR to understand and determine people related objectives.
• Coaching - Coach and develop team members through regular feedback, skill-building conversations, and performance check-ins to drive engagement, capability growth, and operational excellence.
• Maintain all documentation, training manuals, and any other relevant paperwork.
• Ensuring that people feel connected to what’s happening through regular communication about the business; always taking a humanistic point of view when relating to or communicating with others.
• Process Line performance – Supervisors are responsible for making sure that the day‑to‑day line issues are being addressed and the machine functions at optimum performance daily.
• Technical aptitude – Supervisors must be able to understand the production equipment and be able to solve mechanical problems.
• ICMS Facilitation – Supervisors participate as active ICMS leaders including focusing on continuous improvement and coordination of production floor tasks related to team projects.
• Line maintenance – it is the responsibility of the Supervisor to make sure that line maintenance is issued and completed. The Manufacturing Supervisor and the Maintenance Supervisor will need to work together and build a harmonious relationship so that the KPI for downtime can be achieved.
• Delegate work assignments with consistency – it will be the responsibility of the supervisor to delegate work assignments to the proper personnel. The supervisor will actively coach as well as follow‑ups to ensure those assignments are being completed.
• Product quality – it is key that supervisors ensure production of a consistent and quality product at designated cost.
• Startups and changeovers – This role is very important because of the demand/change of the business. Tasks include implementation of the changeover program, startup check sheets, refinement of the process, communicating, planning, production meetings, etc.
• Work with support departments – It is imperative that the Supervisor works hand in hand with the support departments so that KPIs can be met (e.g., HR, Logistics, QA, etc.). Must understand support department’s purpose.
• ICMS, Visual Mgt., 5S – it is the responsibility of the Supervisor to engage in all aspects of ICMS, Visual Management, and 5S. It will be important to engage in these activities so that we…