Ice Cream Quality Engineer

Overview

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream.

And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The Role:

The Quality Engineer is responsible for driving product quality, food safety, process control, and continuous improvement initiatives across the ice cream manufacturing operation. This role partners closely with Operations, Engineering, Maintenance, R&D, and Supply Chain teams to eliminate quality losses, reduce defects, improve process capability, and ensure all products consistently meet customer, regulatory, and company standards. The Quality Engineer serves as a technical expert for quality systems, root cause analysis, corrective actions, and process validation while supporting the factory's journey toward world-class performance through zero defects, zero waste, and zero consumer complaints.

• Quality Systems & Compliance Maintain and improve Quality Management System (QMS) processes. Applied knowledge of GMP, HACCP, ISO 22716, Allergen Management, Food Safety, FSSC 22000, FDA 21 CFR 210, etc. Support internal, external, regulatory, and customer audits. Lead investigations and corrective actions related to quality incidents, customer complaints, and non-conformances. Support allergen management and food safety risk assessments.
• Process Control & Product Quality Monitor and improve critical quality parameters throughout production. Analyze manufacturing data and trends to identify quality losses and process variation. Validate process changes, equipment modifications, and new product introductions. Develop and maintain quality standards, specifications, and control plans. Drive reduction of consumer complaints, rework, and product hold events.
• Continuous Improvement Lead root cause investigations. Partner with Operations to reduce defects, waste, and process variation. Implement preventive measures to sustain quality improvements. Facilitate quality-focused continuous improvement projects.
• Laboratory & Verification Activities Support laboratory testing programs and verification activities. Ensure calibration and validation of quality monitoring equipment. Analyze microbiological, physical, chemical, and sensory data. Review quality records and identify improvement opportunities.
• Training & Capability Building Train and coach manufacturing teams on quality standards and food safety requirements. Support operator quality ownership and frontline problem-solving. Develop training materials and standard operating procedures.

• Experience & Qualifications Bachelor’s Degree in Food Science, Food Engineering, Chemical Engineering, Industrial Engineering, Microbiology, Biological Sciences, or related technical discipline. 2–5 years of experience in food manufacturing, dairy, ice cream, beverage, consumer packaged goods (CPG), or related industries. Experience supporting quality systems in a manufacturing environment. Audit and food safety experience preferred.
• Knowledge & Skills HACCP, GMPs, Preventive Controls, SPC (Statistical Process Control), Root Cause Analysis, CAPA Management, Process Validation, Food Safety Systems, Quality Management Systems, Microsoft Excel and data analytics tools.
• Leadership Competencies Continuous Improvement Mindset, Problem Solving, Data-Based Decision Making,…