Hotel Trainer

JOB DESCRIPTION
Executive / Senior Executive – Hotel Training
Company:
Udaan Hotels & Resorts

Location:

North East India  (Extensive Travel Required)
Designation:
Executive / Senior Executive

About the Role
Udaan Hotels & Resorts is seeking a dynamic and passionate  Hotel Trainer  to enhance service standards, operational efficiency, and employee development across all properties. This role requires extensive travel across our hotels in  Gangtok, Darjeeling, Lachung, Pelling, and Siliguri  to train teams, conduct audits, and ensure consistent guest experience standards.

Key Responsibilities
Conduct  induction, orientation, refresher, and on-the-job training  for hotel employees across properties.
Train teams on  Standard Operating Procedures (SOPs), service standards, grooming, guest handling, upselling, and complaint management .
Conduct  operational, hygiene, and service quality audits  to ensure compliance with brand standards.
Identify  skill gaps , implement development plans, and coach employees, supervisors, and team leaders.
Develop and update  training materials, SOPs, assessments, and operational checklists .
Monitor  guest experience standards  and drive continuous improvement initiatives across all hotels.
Submit  audit and training reports , track action plans, and support operational excellence initiatives.
Travel extensively across  Udaan Hotels & Resorts properties  to ensure consistent training and service delivery.

Desired Candidate Profile
Graduate / Diploma in  Hotel Management or Hospitality Management .
2–3 years of experience  as a Hotel Trainer or in hotel operations as a  Team Leader / Supervisor  with reputed hotel chains.
Strong knowledge of  hotel operations, SOPs, service standards, hygiene, and guest experience management .
Excellent  communication, training, coaching, and presentation skills .
Experience in  audits, training delivery, and content development .
Willingness to  travel extensively across North East India .

Why Join Udaan Hotels & Resorts?
If you are passionate about  developing people, building operational excellence, and creating a lasting impact , join us and become a part of our growth journey across the North East.