Hotel Trainer

JOB DESCRIPTION   Executive / Senior Executive – Hotel Training
Company:
Udaan Hotels & Resorts

Location:

North East India  (Extensive Travel Required)
Designation:
Executive / Senior Executive

About the Role
Udaan Hotels & Resorts is seeking a dynamic and passionate   Hotel Trainer   to enhance service standards, operational efficiency, and employee development across all properties. This role requires extensive travel across our hotels in   Gangtok, Darjeeling, Lachung, Pelling, and Siliguri   to train teams, conduct audits, and ensure consistent guest experience standards.

Key Responsibilities
Conduct   induction, orientation, refresher, and on-the-job training   for hotel employees across properties.
Train teams on   Standard Operating Procedures (SOPs), service standards, grooming, guest handling, upselling, and complaint management   .
Conduct   operational, hygiene, and service quality audits   to ensure compliance with brand standards.
Identify   skill gaps   , implement development plans, and coach employees, supervisors, and team leaders.
Develop and update   training materials, SOPs, assessments, and operational checklists   .
Monitor   guest experience standards   and drive continuous improvement initiatives across all hotels.
Submit   audit and training reports   , track action plans, and support operational excellence initiatives.
Travel extensively across   Udaan Hotels & Resorts properties   to ensure consistent training and service delivery.

Desired Candidate Profile
Graduate / Diploma in   Hotel Management or Hospitality Management   .
2–3 years of experience   as a Hotel Trainer or in hotel operations as a   Team Leader / Supervisor   with reputed hotel chains.
Strong knowledge of   hotel operations, SOPs, service standards, hygiene, and guest experience management   .
Excellent   communication, training, coaching, and presentation skills   .
Experience in   audits, training delivery, and content development   .
Willingness to   travel extensively across North East India   .

Why Join Udaan Hotels & Resorts?
If you are passionate about   developing people, building operational excellence, and creating a lasting impact   , join us and become a part of our growth journey across the North East.