Scrum Master; LATAM

About Silverchair Silverchair is the premier independent platform partner for scholarly and professional publishers, dedicated to expanding the reach of the world’s most valuable knowledge. By connecting creators, publishers, and users, we amplify the impact of scholarship and enhance the accessibility of critical information. Our global teams build, maintain, and innovate platforms across the publishing lifecycle, facilitating submission, peer review, hosting, dissemination, and impact measurement.

The Silverchair Platform hosts critical research content from such prestigious publishers as Oxford University Press, the American Medical Association, and McGraw‑Hill, comprising more than 12 million articles and 97k books. Scholar One Manuscripts is the world's leading scholarly workflow management platform, processing over 3 million manuscripts annually for 9,000+ journal sites and serving 1.1 million monthly active users. Scholar One Conferences streamlines the academic conference lifecycle for 135+ conferences annually, supporting scholarly publishers and associations worldwide.

At Silverchair, we celebrate and embrace diversity in all its forms. We are committed to fostering an inclusive environment from the moment you consider joining our team. We actively encourage candidates from diverse backgrounds to apply, believing that a variety of perspectives and experiences enriches our community, drives innovation, and strengthens our impact. Equity and inclusion are at the core of our hiring practices, and we strive to build a team that reflects a broad spectrum of cultures, experiences, and viewpoints.

We are particularly committed to increasing representation from groups historically underrepresented in technology careers. Your unique experiences and perspectives are not just welcomed but are integral to our collective success. Join us in our mission to create a culture that unites and brings out the best in all of us.

The Scrum Master provides daily leadership and coordination to one or more Agile teams. This role is responsible for ensuring the Agile Team is working efficiently and effectively by synchronizing activities and removing obstacles in the way of successful delivery. The Scrum Master partners with the Product Owner to ensure the team understands the team's purpose, deliverables, and schedule to deliver on the business commitments.

• Provides servant leadership to the team, garners respect from team(s), and is willing to get hands dirty to get the job done
• Prepares, moderates, and follows up on regular Scrum ceremonies; including daily stand‑ups, sprint and release planning sessions, sprint reviews, and retrospectives
• Facilitates Agile team scope refinement, estimation, and planning activities to ensure team's approach will deliver desired business value
• Remove impediments or guide the team by finding the right person/people to remove the impediment, leveraging tools and processes such as the team’s JIRA board, governance, and risk profiles
• Builds a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged
• Supports the Product Owner with respect to refining and maintaining the product backlog
• Supports team in drafting and adhering to agreements for definition of ready and definition of done
• Facilitates cross‑team and organizational dependencies to ensure decision making and conflict resolution occurs in a timely fashion
• Responsible for communicating team progress to Program Directors, Product Owners, and other stakeholders
• Creates and publishes metrics to track and review team performance, including burndown charts, velocity, and other sprint and release metrics
• Assesses the Scrum maturity of the team and coaches the team to higher levels of maturity at a pace that is sustainable and comfortable for the team
• Tracks progress of team project scope and works with Product Owner to create change orders for additional or reducing scope as appropriate
• Leads multiple teams with multiple levels of seniority to accomplish project goals
• Is the driving force ensuring that the team is following Silverchair's Scrum…