Quality Systems Specialist

Purpose of the Position

Develops, implements, and maintains the strategic and tactical plans, at the assigned plant(s), for the Simmons’ Quality Systems end‑user. Ensures that end‑user computers, including tablets and fixed stations, are built, deployed, and updated according to Simmons’ defined standards, and in many cases, leads the development of those standards. Collaborates closely with the broader Simmons organization and business units as well as other Information Services teams, acting as the representative for the Quality Systems desktop support function.

This is a Salary Exempt position.

Plans, schedules, conducts and reports on Quality System audits, inspections, and related processes. Develops internal audit schedules, plans, leads audit, writes audit reports and follows up on audit findings and corrective actions. Performs follow‑up on any internal corrective actions to ensure root cause/corrective action has been addressed and ensures implementation. Establishes and maintains inspection procedures and frequencies.

Ensures accurate data collection and performs data analysis to guide quality decisions. Oversees statistical charting / SPC and inspection findings. Interprets and analyzes available data to aid in continuous improvement on products and processes. Accomplishes all paperwork in accordance with established time frames and record keeping requirements. Facilitates organization of quality related records. Demonstrates knowledge of inspection requirements and customer expectations.

Directs and oversees employee data collection activities and monitors performance to meet quality systems needs and data analysis efforts.

Participates in all system‑related design and deployment projects including software and system upgrades. Utilizes in‑plant information to formulate data collection strategies and makes determination of appropriate data collection efforts to allow for decision‑making. Must be able to perform independent evaluation of procedures and determine implication of design strategies that could result in data collection changes. Identifies and implements processes that improve performance of internal operations as it relates to end‑user systems.

Supports his or her team in the maintenance of end‑user computer systems by conferring with software and hardware vendors. Assists in the testing, evaluation, and installation of patches, upgrades, and enhancements to the desktop computing environment.

Ensures open communication with necessary personnel. Maintains open communication with facility personnel on quality issues and topics. Leads and/or participates in meetings with quality and/or production personnel to ensure communication with all levels of facility personnel on quality and food safety related topics. Prepares and maintains written programs and documentation to ensure effective communication of plant programs, procedures, and quality inspection requirements.

Evaluates communication to formulate on‑going data collection efforts. Provides data and aids in data analysis to provide a basis for decision‑making.

Manages resources to meet business goals. Manages resources to meet requirements and expectations. Ensures effective scheduling and spending to meet quality requirements and ensure product meets expectations. Appropriate allocation of hardware, software, and other related resources to ensure company requirements are met related to quality systems.

Tracks and reports metrics regarding service desk tickets, incident reports and planned or unplanned changes, including metrics regarding the quality and timeliness of resolutions for those incidents. All desktop support environment changes must be documented, tested, validated, and communicated. Communicates effectively to Simmons’ personnel during difficult situations such as system outages or impactful changes.

Maintains system security safeguards, including endpoint protection systems, anti‑virus, anti‑malware, etc. Implements security standards and procedures in compliance with organizational information security and risk management policies, standards, and guidelines for the Simmons…