Claims Specialist III, Commercial Property; Agribusiness, Loss Field Adjuster

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory: This is a field-based position requiring travel to Commercial‑Ag and Farm owners loss sites. This role will involve travel in Missouri and Arkansas and the surrounding area. Candidates must reside within this territory.

What you can Expect: This position will specialize in farm property and/or agribusiness property field claims. This position will involve travel in the respective territory. This individual will handle complex commercial agribusiness and farm claims ranging on average between $50k – $1M+.

• 5 years of commercial and/or property claims field based experience.
• Farm and/or agribusiness claims handling experience preferred.
• Xactimate experience.
• Business income experience/knowledge.
• Estimating experience beneficial.
• Demonstrated customer service expertise.
• The ability to juggle multiple competing priorities simultaneously.
• Strong written & verbal communication skills.

Do you have a strong desire to resolve complicated insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem‑solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!

As a Claims Specialist III, you will work on commercial property damage claims of a serious and sometimes complex nature. We’ll count on you to promote and provide outstanding customer service. You’ll adjust serious exposure commercial property claims requiring investigation, property damage evaluation and negotiations. In addition, you’ll handle lawsuit files to conclusion and oversee defense counsel activities. And you’ll be responsible for the handling of claims according to prescribed authorization.

• Promptly and effectively handles assigned claims, with little to no direction and oversight, that may include complex and catastrophic casualty losses. Makes decisions within delegated authority and recommends settlement values in the disposition of serious and sometimes complex claims as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.
• Uses various methods of settlement in those cases where warranted; assigns cases to outside vendors as warranted.
• Opens, closes and adjusts reserves in alignment with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary, according to Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of assigned insurance lines; court decisions that may affect the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training sessions.
• Mentors less experienced claims associates and assists with training/presentations as assigned by claims management.
• Partners with Special Investigative Unit (SIU) and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for suit, trial, or subrogation.
• Oversees defense counsel in all lawsuit activities from inception throughout the life of the claim.
• Delivers a positive customer service experience to internal, external, current and prospective Nationwide customers.

May perform other responsibilities as assigned.

Reports to Claims Manager. Individual contributor role.

Under…