Manager, Restaurant​/Food Service

Description

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands because they

have created extraordinary Fan experiences. Lynn Lee Inc. as a franchisee of forty-one Dairy

Queens and growing, works hard every day to protect and maintain the continued success of the

Dairy Queen Brand by treating all team members and fans in a way that creates smiles and loyalty.

We are a performance-driven organization and firmly believe that our employees are the catalyst to

the success of the company. With success as the ultimate goal, we strive to create and provide an

environment that offers challenging, stimulating and financially rewarding opportunities through a

strong performance and values-minded culture.

Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.

Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Implement and ensure P.R.I.D.E., Systems, Routines, Policies, and Procedures are taking place

Operate to Standards using the Restaurant Capability, Food Safety, Cleanliness Pride Checks and Facilities Pride Checks.

Responsible for ensuring consistent high-quality food preparation and service. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

Estimate food and beverage costs and needs and place order with distributors. Supervise portion control and quantities of preparation to minimize waste.

Must be Serv Safe certified and uphold all Serv Safe guidelines.

Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied Fans into returning Fans.

Ensure that proper security and safety procedures are in place to protect employees, guests and company assets. Completes accident reports promptly in the event that a guest or employee is injured.

Recruit, Hire, Train, Manage a capable team. Direct hiring, supervision, development and, when necessary, termination of employees.

Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.

Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.

Provide strong presence in the local community and high level of community involvement by restaurant and personnel.

Keeps Area Supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action.

Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Dairy Queen policies and procedures.

Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.

Provides at all times a favorable image of Dairy Queen to promote the brand.

Must have ability to:

Hours may vary if the Director/Manager must fill in for his/her employees or if emergencies arise (typical work week = 48 hours).

Ability to perform all functions at the restaurant level

Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies…