Service Dispatcher

Live Oak Environmental - Silsbee
• Silsbee , TX , US

Posted a day ago

We are looking for a problem-solving and highly organized dispatcher to join our team. You're a multitasker, acting as the first point of contact for customer requests, while also arranging the scheduling, reporting, and communication for service calls. You’ll communicate with drivers, operations management, and customers using messaging apps, email, and telephones. The ideal candidate has basic computer skills and is comfortable preparing daily routes and schedules for the Ops team.

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• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Other duties may be assigned.
• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on the needs of the customer.
• Determines the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and ensures route completion.
• Handles incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.
• Waste/refused experience preferred.

• Education:
  
  High School Diploma or G.E.D (accredited).
• Experience:
  
  2 years of relevant work experience working in a team setting, with the ability to communicate with several areas effectively.
• Multi-tasking in a fast-paced work environment with excellent organizational skills.

• Computer skills with the ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e-mail, telephone, and Text.
• Must have the desire and ability to learn Live Oak Environmental's designated software systems.
• Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 50 pounds rarely;
• Normal setting for this job is: office setting.

$18 - $20 hourly

We started Live Oak Environmental to provide better, long-term environmental waste solutions to our neighbors. Simply put, we think you deserve better, and we’re committed to delivering it. From curbside to small business to industrial-scale, our goal is to provide reliable, world-class waste services at a fair price while maintaining the strong ethic and personal attention of a local business.