Program Support Specialist

The School of Social Work Program Support Specialist is a critical administrative role designed to enhance the operational efficiency of the School of Social Work. This position supports the School’s Program Directors in key administrative and coordination tasks that are essential for student support, faculty oversight, and program compliance.

• Coordinate course scheduling and instructor assignments for BSW and MSW programs, ensuring efficient operations and faculty coverage.
• Oversee adjunct faculty onboarding, training, and performance tracking, including grading timelines and feedback quality.
• Manage Canvas course shell preparation and maintain the Adjunct Canvas Course for ongoing faculty support.
• Support student processes, including tracking student progress, probationary students, managing appeals, and coordinating licensure application forms.
• Collaborate with the Assessment Coordinator on accreditation tasks, including data analysis and program outcome tracking.
• Maintain and update program materials, including the School of Social Work Knowledge Base, Handbook, and website content.
• Manage logistics for CEU offerings, including attendance tracking, certificate distribution, and registration coordination.
• Facilitate communication by responding to inquiries from students, faculty, and external stakeholders.
• Serve as a liaison between the School of Social Work, university departments, and external partners to ensure seamless operations.
• Provide administrative support for program directors and departmental operations, enabling leadership focus on strategic priorities.
• Perform other duties as assigned.

High school Diploma or GED with 2 years of experience in an office setting required. Associate’s degree preferred. Must demonstrate ability to work with Microsoft Office (Word, Excel, Outlook). Bilingual Spanish preferred.

Experience in administrative support, higher education operations, or program coordination. Strong organizational, communication, and technical skills. Familiarity with Canvas, student support systems, and survey tools is preferred. Must be knowledgeable of University policies and procedures, handle multiple deadlines, maintain accuracy, and be sensitive to cultural differences within the University and community. Fluent in Microsoft Office Applications.

Normal office environment; may travel locally when needed. May be required to transport normal office equipment and materials. Ability to comprehend and work with a variety of information from various sources, communicate with a diverse population of individuals, compose correspondence and reports, and remain in a sedentary position for prolonged periods. May be required to work additional hours or days depending on circumstances.

Must pass a Defensive Driving Course within 6 months of hire date.

Silver City — On Campus

$15.00