Scheduling Specialist

Ambercare Homecare is looking for Scheduling Specialist to come join our rapidly growing team in Silver City, NM.

• Full-Time
• Monday through Friday
• 8am to 5pm

We offer:

• Great culture and team atmosphere
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Tuition Reimbursement
• Employee Referral Program
• Merit Increases
• Employee Discount Programs
• Work/life balance

What You’ll Do:

• Confirms patient appointments and perform patient reminder calls according to client guidelines
• Manages client and care provider's schedules efficiently
• Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management
• Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors
• Maintains patient records in billing/scheduling system formats and in hard copy when indicated
• Completes patient schedules, forms and all correspondence
• Provides additional billing and customer service support
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

Qualifications:

• High school diploma required. College degree a plus
• Bilingual in Spanish is a plus
• Experience in a high volume medical office environment required
• Scheduling patients and patient testing preparation experience in a physician office preferred
• Ability to work well with others in a professional manner in a team oriented environment