Field Service Technician – Surface Mining Equipment

Field Service Technician – Surface Mining Equipment

Requisition Number: FIELD
005998

Wagner Equipment Co. offers challenging career opportunities, extensive training, and employee development. This role offers an opportunity to grow your career and thrive under Wagner’s reputation for excellence.

• Paid Time Off (PTO) Plan:
  Up to 96 hours of PTO in your first year plus 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D insurance
• Retirement Plans: 401K and Roth 401K, with company contribution up to 7%
• Tuition reimbursement
• Employee Assistance Program (EAP)
• CEFCU banking services
• Additional benefits:
  Supplemental life insurance, critical illness and accidental insurance, , discounted employee phone plans
• Sign-on bonus: $3,000 (details given during interview)

Pay Range: $32.00 - $52.60 per hour; rate dependent on education & experience.

• Independently diagnose, troubleshoot, and repair Caterpillar equipment at the mine site
• Read and interpret electrical and hydraulic schematics to ensure accurate repairs
• Use Caterpillar software systems (ET, SIS, STW) to complete diagnostics and service documentation
• Communicate effectively with customers and internal teams regarding repair status, recommendations, and warranty determinations
• Maintain accurate, legible service reports and daily truck and crane inspection logs
• Ensure proper safety practices and compliance with MSHA and OSHA regulations
• Maintain all tooling and equipment in a safe and operational condition
• Safely operate and drive service truck (Class A CDL required)
• Support and mentor junior technicians as needed
• Work schedule is Monday–Friday, 6:00 AM – 5:00 PM; hours may vary depending on customer needs. Overtime is expected and may be frequent.
• Travel up to 75% may be required based on job needs

• High School Diploma or GED
• 5+ years of experience working on heavy equipment (Caterpillar preferred)
• 3+ years of experience performing diagnostics and repairs on highway trucks
• 3+ years of experience working on mining equipment such as mills, crushing and screening systems
• Valid Class A Commercial Driver’s License (CDL) – required
• MSHA certification (or ability to obtain prior to hire)
• Completion of CAT-specific courses or equivalent technical training
• Proficient with diagnostic software tools: CAT ET, SIS Web, and STW
• 3+ years of customer service experience
• Basic proficiency with Microsoft Outlook and DBS
• Must be a resident of the Silver city area or willing to relocate

• Strong knowledge of CAT equipment, diagnostics, and repair procedures
• Ability to work independently with minimal supervision in a field environment
• Excellent problem-solving and organizational skills
• Clear and professional communication skills, both written and verbal
• High regard for safety and quality standards

• Frequent walking, standing, lifting (up to 100 lbs.), climbing, and heavy equipment operation
• Work may be performed in noisy, outdoor, and rugged conditions typical of a mine site

• Background check
• Drug/alcohol screening
• Fit-for-duty evaluation
• Valid CDL and DOT medical card verification

Wagner Equipment Co. is an Equal Opportunity and affirmative action employer. We are committed to a diverse workforce and fostering a respectful, inclusive environment.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.