Accounts Receivable Coordinator

Description

WPS is hiring an Accounts Receivable Coordinator to own the full collections and cash cycle for the company. This is not a data entry role with collections as an occasional task. It is a collections-first position: the person in this seat is the primary reason WPS gets paid on time, and the company is counting on that person to manage a portfolio of commercial accounts, some carrying large project invoices tied to AV integration work and others tied to recurring equipment and box sales.

Accounts Receivable Coordinator

• Comfortable owning hard conversations and holding customers accountable to payment terms, while preserving the relationship
• Treats the AR aging report as a daily work queue, not a monthly report to glance at
• Accurate and detail-oriented, particularly when applying cash and reconciling statements
• Self-directed and able to meet deadlines with minimal oversight
• Looks for ways to tighten the collections process and reduce WPS's outstanding receivables
• Willing to handle repetitive daily tasks with consistency and energy

• Own the end-to-end collections process: proactive outreach ahead of due dates, structured follow-up on past-due accounts, and firm, professional escalation when accounts move into serious delinquency
• Manage the AR aging report on an ongoing basis, prioritizing outreach by dollar exposure and risk, and escalating chronic non-payers to management with a clear recommendation
• Negotiate payment timelines and resolve disputes with customers on both project-based AV integration invoices and product/box sales invoices
• Apply cash receipts accurately and promptly, and convert and post sales orders and invoices
• Serve as the primary point of contact for all customer billing questions and cash matters within WPS
• Reconcile customer statements and resolve discrepancies, including disputes tied to project milestones, partial shipments, or equipment installs
• Prepare AR reporting for management, including aging trends, days sales outstanding, and accounts carrying collection risk
• Identify and recommend process improvements that shorten the collections cycle and reduce past-due balances
• Handle the data entry and administrative work required to keep the AR ledger current and accurate

• A minimum of 3 years of business-to-business collections experience, with a demonstrated track record of reducing past-due balances and days sales outstanding, not solely AR processing or bookkeeping
• Direct experience having difficult, solutions-oriented phone and email conversations with customers about money owed