Call Center Representative

Position Overview

We are seeking a dependable and detail‑oriented Call Center Representative to join our team in a fully onsite role located in Anne Arundel County. The ideal candidate is organized, personable, and able to provide excellent customer support while managing administrative tasks in a fast‑paced environment. This is an ongoing contract position with an immediate start.

Pay Rate: $19–$20 per hour

Start Date: ASAP

Employment Type: Ongoing Contract Role

• Serve as the primary point of contact for customers, providing professional and timely assistance via phone, email, and in person.
• Manage daily scheduling, appointment coordination, and follow‑up communication to ensure smooth customer operations.
• Maintain accurate records, update customer information, and support documentation needs in internal systems.
• Collaborate with internal departments to resolve customer issues, escalate concerns, and support workflow efficiency.
• Assist with general office duties, including filing, data entry, document preparation, and maintaining an organized work environment.
• Track customer inquiries, ensure resolution, and deliver a high‑quality service experience consistently.
• Support special projects and administrative initiatives as assigned.

• Previous customer service, administrative, or coordination experience required.
• Strong communication and interpersonal skills with a customer‑first mindset.
• High attention to detail and the ability to multitask in a fast‑moving setting.
• Proficiency with Microsoft Office Suite and comfort with learning new systems.
• Reliable, punctual, and comfortable working fully onsite.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers