Telephone Operator - Communication

GCHQ
12501 Old Columbia Pike
Silver Spring, MD 20904, USA

POSITION SUMMARY

Operates attendance console switchboard to answer, screen and direct incoming, outgoing, and interoffice calls by performing the following duties. Assist users with voice mail and the overall operations of the users’ phone. Must have professional telephone etiquette, be friendly and take pride in providing top-notch service.

COMPENSATION

• Full-time hourly position with benefits
• Remuneration:
  Grade 2 ($16.12 - $24.22)

SUPERVISOR

ESSENTIAL JOB FUNCTIONS

• Answers all switchboard incoming and in-house calls, depresses switch keys to transfer and direct calls to appropriate parties.
• Pushes switch keys on cordless multi-line switchboard to make connections and relay calls; sets up conference calls and conference call equipment.
• Have a thorough understanding of the structure and functions of the organizations and employee’s in the building in order to direct calls to appropriate parties.
• Supplies information to callers.
• Performs clerical duties such as typing, proofreading, faxing, sorting, and delivering mail.
• Assist in processing and mailing monthly phone reports.
• Operates announcement system for entire building.
• Receives visitors, obtains name and nature of business, and schedules appointments.
• Must be a member in regular standing of the Seventh-day Adventist Church.
• Must maintain a regular and reliable attendance schedule.
• Perform other duties as assigned by supervisor.

QUALIFICATIONS

Education and Experience

• High school diploma or general education degree (GED); or one to three months related work experience and/or training; or equivalent combination of education and experience may be acceptable in lieu of academic requirement.

Knowledge Skills & Abilities

• Knowledge of principles, policies and beliefs of the General Conference and the Seventh-day Adventist Church.
• Ability to read and interpret documents such as safety rules, telephone operating manuals, maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Should be able to communicate effectively with contract and service representatives or employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.