Walk-in Casework Intern; Summer

The International Rescue Committee (IRC) is a leading humanitarian organization that responds to some of the world’s worst crises, helping people to recover and rebuild.

The Walk‑In Services Casework team at IRC Silver Spring provides case‑management services to over 700 new walk‑in clients each year. The team works directly with humanitarian immigrants of varying status from diverse countries who are resettling in the DC Metro area and strives to provide barrier‑reduction services and resources that enable clients to become self‑sufficient in the United States. This internship position reports to a Walk‑In Caseworker or the Walk‑In Coordinator.

• Assist with new client orientation days by sending welcome emails, printing documentation, recording attendance, and completing required new client forms and paperwork.
• Submit and follow up with a variety of external referrals, including for English classes and health screenings.
• Conduct follow‑up calls with clients and provide guidance or assistance under supervisor support.
• Request and procure required documentation from clients, such as when they receive their social security card.
• Research and build community resources to fill gaps in services.
• Request and distribute small on‑site donations from inventory, including the activation of donated cell phones.
• Coordinate and conduct in‑person training events for clients, such as how to use the local library or public transportation.
• Regularly track service provision through electronic data entry and organize required client documentation.
• Complete other duties as assigned by the Walk‑In Casework team.

• Gain experience in non‑profit service provision and navigating community resources.
• Learn how to communicate with a global population, including effective use of interpreters.
• Develop skills in building resources and training limited English proficiency clients.
• Understand tracking and reporting requirements for resettlement agencies and how data capture improves services.

• Current undergraduate, graduate student, or less than 12 months out of school.
• Minimum 30 hours per week, three‑month commitment; full‑time (37.5 hours per week) preferred.
• Proficient digital literacy skills (e.g., MSExcel, Outlook, Word) and ability to learn new software and tasks.
• Organized, attentive to detail, able to work independently and multi‑task.
• Strong verbal and written communication skills; interest in working with global populations.
• Ability to build community resources or conduct trainings is a plus.
• Fluency in Haitian Creole, French, Spanish, Amharic, Tigrinya, or Ukrainian is a plus.

IRC is an Equal Opportunity Employer and considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.