Program Enrollment Leader

Program Enrollment Leader

Job Category:
Operations

Full-Time

On-site

Salary: $60,000 USD per year

Locations:
High Point, NC 27265, USA +3 more locations

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you're in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National "Best and Brightest Companies to Work For". We are also proudly certified as a Great Place to Work for 2025/2026 a distinction reserved for top employers committed to outstanding employee experiences.

The Enrollment Leader position is responsible for providing quality and efficient enrollment services to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving.

• To lead a team of Enrollment Specialists and together, ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities.
• Receive referrals for new individuals and their employees, determine their level of interest in the different enrollment type offerings and schedule meetings based on the choice of the individual.
• Provide constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.
• Troubleshoot issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive.
• Ensure that Enrollment Specialists are training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.
• Provides daily direction and communication to employees so that calls are answered in a timely, efficient, and knowledgeable manner
• Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers
• Managing employees, ensuring work is handled efficiently and effectively
• Provides performance feedback and coaching on a regular basis to each team member
• Ensures employees have appropriate training and other resources to perform their jobs
• Create and maintain a high-quality work environment
• Assists the manager with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs
• Works as a member/leader of special or ongoing projects that are important to area/process improvement
• Uses appropriate judgment in upward communication regarding department or employee concerns
• Assist with documentation, and training of Docu Sign program
• Assist in developing and preparing operational plans and reports on project status
• Promote adherence to and upholds the company's mission and values
• Other duties as assigned

• High School Diploma or GED required
• Associate degree preferred but not required

• At least 2 years of related experience
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrate the ability to balance work pressure with time management skills
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating, and maintaining a highly effective team
• Competent in the use of Microsoft programs and the Internet
• Competent use of Excel

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of…