Case Coordinator

Case Coordinator – National Marine Fisheries Service (NMFS)

Silver Spring, MD. Position is contingent upon award of contract.

This role provides case coordination, tracking, and administrative file management support for the Office of the Assistant Administrator (OAA) within NOAA Fisheries.

• Receive complaint/referral packages from designated government office and log receipt, source, subject, due dates, and assigned officials in ATS or approved case tracking system.
• Enter referral data and case file documents into ATS, ensuring complete, accurate metadata and file status.
• Search ATS or other approved systems to identify prior or related inquiries involving the same or similar subject matter, as directed by the COR.
• Create, organize, and maintain official electronic and/or physical case folders per government file structure, naming conventions, and records requirements.
• Track physical and electronic case folder location, custody, status, and routing throughout the inquiry process.
• Transmit government‑approved reports of findings and related materials to subject units as directed and track response deadlines.
• Monitor whether subject units provide timely responses and whether corrective action implementation evidence has been received.
• Notify the COR of overdue responses, missing documentation, data inconsistencies, or potential chain‑of‑custody concerns.
• Maintain the referral electronic file cabinet in good order and prepare statistical reports for NMFS leadership upon request.

• Bachelor’s degree and three (3) years of experience, or a Master’s degree from an accredited college or university.
• Strong written and oral communication skills; proficiency with Microsoft Office, Google Workspace, Adobe Acrobat, electronic file management, calendars, spreadsheets, and approved collaboration tools.
• Demonstrated ability to manage confidential case information, create and maintain case folders, enter accurate data into case tracking systems such as ATS, track deadlines, and produce statistical reports.

Headquarters: 1315 East‑West Highway, Silver Spring, MD 20910. Telework or remote support may be authorized. Routine travel is not anticipated but may be authorized when necessary.

Full‑time position with benefits. Salary commensurate with experience, between $25.00 and $45.00 per hour.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, complete the required employment eligibility verification document form upon hire, and successfully complete a federal government background check. OAI does not discriminate on the basis of any status or condition protected by applicable federal or state law. OAI is a government contractor and is required by law to invite applicants to voluntarily self‑identify their disability status and veteran status.