Visitor Center Administrative Specialist Grade 18

Visitor Center Administrative Specialist

Brookside Gardens seeks an organized, creative, and energetic individual with excellent customer service and interpersonal skills to join the Visitor Center team as the Visitor Center Administrative Specialist. This position is a full-time career employee position.

The ideal candidate enjoys working with a diverse customer base of staff and visitors. This highly collaborative team member will support Brookside Gardens' mission to help deliver remarkable experiences to our visitors by providing necessary administrative support and analysis to Enterprise, education, and guest experience work programs. As a critical member of the Guest Experiences team, the selected candidate will have excellent communication skills and the ability to work well with competing priorities that are time-sensitive.

Candidates should have recreation management software experience, financial management experience, and demonstrated proficiency with Microsoft Office.

Throughout the year, Brookside Gardens, a horticultural display garden in Wheaton, Maryland, welcomes approximately one million visitors who come to enjoy the beautiful gardens or to participate in engaging programs and events for all ages.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is a six-time National Recreational and Parks Association Gold Medal Award Winner. The Montgomery County Department of Parks has a career staff complement of nearly 800 employees, and we serve a diverse population of more than one million residents in the Washington, DC area. We manage 424 parks on over 37,000 acres of parkland.

• Supports the Brookside Gardens Visitor Center information desk by coordinating and training seasonal staff and volunteers, maintaining information resources for visitors while providing high-quality customer service by answering calls, emails, and inquiries.
• Performs general office management and administrative duties, including maintaining office supply and equipment inventories and preparing documents, correspondence, and reports.
• Supports program registration and membership functions for Brookside Gardens programs in Active Montgomery through Rec Trac/VSI recreation management software.
• Ensures operations are compliant with commission policies and procedures related to cash and financial management, including maintaining and filing deposit logs, and maintaining revenue and expenditure records for the Visitor Services team.
• Analyzes visitation data, customer registration information as well as surveys to develop recommendations to improve the guest experience.
• Serves as the primary purchasing coordinator for Visitor Center operations with a full range of purchasing activities, including purchase card, purchase orders, check requests, vendor payments, expense reports, and reimbursements; maintains the petty cash fund for Brookside Gardens; acts as the purchase card holder for Visitor Center team.

• Excellent customer service and interpersonal skills
• Knowledge of principles and practices of financial management, purchasing, contracting and human resource management
• Experience implementing administrative and clerical support systems, procedures, practices, and equipment.
• Skill in processing relevant information to solve problems.
• Demonstrated ability to effectively communicate written and verbal information while exhibiting attention to detail, clarity of thought and correct grammar and punctuation.

• Ability to make sound decisions using good judgment and handle several tasks simultaneously; able to act swiftly and effectively in an emergency.
• Demonstrated track record providing high-quality customer service to a diverse audience through a variety of tasks.
• Experience with financial management systems and software.
• Experience utilizing recreation management software or other client management software as a regular part of a work program.

1. Bachelor's Degree in Human Resource Management, Finance, Business or any related field. 2. One (1) year of experience in human resource management, finance or any other related area of business administration. 3. An equivalent combination of education and experience may be substituted, which together total 5 years.

Class Specification:
Administrative Specialist I

May be subject to medical, drug and alcohol testing.

Working conditions:

• Primarily works inside but may work outside occasionally during special events.
• Work is primarily sedentary and requires very light to light physical effort; may require greater physical effort on an incidental basis.
• May work weekends, evenings, and holidays.
• May be subject to various job demands such as high volume of work and tight deadlines.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without…