Administrative Assistant

Administrative Assistant Bilingual Wanted

At Rock Creek, we believe in empowering individuals to live fulfilling and independent lives. We provide comprehensive support services to individuals with intellectual, developmental disabilities and co-occurring disorders, fostering their growth, independence, and happiness. At Rock Creek, we're not just a team – we're a family driven by love, compassion, and the unwavering belief that everyone deserves to live a life filled with purpose and joy.

Rock Creek Foundation is seeking a full-time Bilingual (Spanish/English) Administrative Coordinator to join our team in Silver Spring, MD. This role requires strong organizational skills, a person-centered approach, and excellent communication abilities. This position requires a high level of organization, a person-centered attitude, and excellent communication skills. Candidates should be responsible, reliable, have a good work ethic They should be able to work effectively as part of a team and have access to a personal vehicle for business-related travel.

• Retrieves voicemail messages and forwards them to appropriate personnel in a timely manner
• Serves as the primary administrative support for Plum Orchard programs, including DDA and MHA
• Responds to inquiries related to Developmental Disabilities and Mental Health programs and routes requests appropriately
• Coordinates intake assessments and manages administrative intake processes for DDA and MHA programs
• Maintain program waitlists, admission documentation, and related correspondence
• Supports interdepartmental communication and assists program leadership across service lines
• Answers incoming telephone calls, determines caller needs, and directs calls to the appropriate personnel or department
• Takes and relays messages or transfers calls to voicemail when staff are unavailable
• Responds to general inquiries regarding the organization and provides addresses, directions, and other relevant information
• Greet on-site visitors, determines the purpose of visits, and notifies appropriate personnel
• Monitors visitor access and issues visitor passes in accordance with office procedures
• Receives, sorts, and distributes incoming mail and routes internal publications as needed
• Performs general clerical duties, including filing, photocopying, scanning, and collating documents
• Maintains and distributes updated telephone directories
• Schedule conference room usage for meetings as requested by staff
• Ensures the reception area is maintained in a clean, organized, and professional manner
• Issues visitor badges and directs visitors to the appropriate sign-in location
• Schedules intake assessments, collaborates with the intake team, makes recommendations to appropriate team members, and coordinates consumer trial visits
• Maintains departmental waitlists and distributes admission decision documentation as required
• conduct quarterly meetings with family members and assists in the development of family support services
• Assists departments with the development and coordination of virtual support services
• Coordinates and plans large-scale company events, including holiday celebrations and Family and Friends Day
• Attends all mandatory meetings as required
• Transports individuals using a personal vehicle, as necessary and in accordance with company policy
• Reviews and responds to work email at the beginning and end of each shift
• Participates in and successfully completes all required trainings
• Assists with quarterly chart audits
• Monitors daily attendance and submits required information to the Finance department
• Assists with supply purchasing, inventory management, and credit card reconciliation
• Performs other related duties as assigned

• Two year experience.
• Must be able to speak English/Spanish fluently
• High school diploma or general education degree (GED).
• Must have access to a personal vehicle for business purposes and possess a valid driver's license with less than two (2) points as well as current automobile insurance.
• Must be able to work with "high-risk" consumers who have mental illnesses as well as developmental and physical disabilities. We expect all staff to have a…