Call Center Representative - Part Time , Silver

Kids Are Our Everything.

Department: 10002 Contact Center

Pay Range: $17.95 – $27.49

Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and ensuring information entered into the computer management system is accurate. Promote a customer service environment.

• Provide client support to parent/guardian via phone for any or all of the following: online registration help; scheduling, rescheduling, and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation.
• Notify parent of the need for completed insurance referral form or any pre‑authorization of treatment prior to scheduled appointment; discuss co‑payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan.
• Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc.); seek appropriate resources to solve problems effectively.
• Anticipate customer service needs to "prevent fires."
• Enter appropriate notes in the system; obtain necessary information for accurate and complete documentation of all registration printouts, consent documents and other forms.

• Work with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY, Mamsi‑online, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields.
• Collect and verify demographic, PCP/referring physician and insurance information.
• Make recommendations for internal process improvements.

• Speak up when team members appear to exhibit unsafe behavior or performance.
• Continuously validate and verify information needed for decision making or documentation.
• Stop in the face of uncertainty and take time to resolve the situation.
• Demonstrate accurate, clear and timely verbal and written communication.
• Actively promote safety for patients, families, visitors and co‑workers.
• Attend carefully to important details—practicing Stop, Think, Act and Review in order to self‑check behavior and performance.

High School Diploma or GED (Required)

1 year experience performing patient registration and scheduling, medical insurance screening and verification. (Required)

Salary Range: $17.95 – $27.49. The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy.

These factors are legitimate and non‑discriminatory, including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Children’s National Hospital is an equal‑opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity,…