Associate - Village Crossroads

Pay Rate: $20.00 per hour
Catholic Charities of Baltimore, Senior Communities is currently seeking a Housing Associate who supports the effective day-to-day operations of a Senior Community by ensuring high quality housing and services are provided to all residents. This role is accountable for managing eligibility, Recertification process, maintaining audit-ready files, rent collection, reporting requirements, processing work orders to sustain property standards and resident satisfaction. Success in this position is demonstrated through timely, accurate work, compliance with HUD and agency requirements, and professional, compassionate service to residents and stakeholders.

Job Details

Description


Pay Rate: $20.00 per hour

Catholic Charities of Baltimore, Senior Communities is currently seeking a Housing Associate who supports the effective day-to-day operations of a Senior Community by ensuring high quality housing and services are provided to all residents. This role is accountable for managing eligibility, Recertification process, maintaining audit-ready files, rent collection, reporting requirements, processing work orders to sustain property standards and resident satisfaction. Success in this position is demonstrated through timely, accurate work, compliance with HUD and agency requirements, and professional, compassionate service to residents and stakeholders.

The work schedule is Monday to Friday 8:30 AM - 4:30 PM.

Catholic Charities Senior Communities develops and operates affordable, supportive communities for older adults with a resolve to nurture a spirit of purpose, wellness, and harmony among both our residents and colleagues. We offer 24 locations in Anne Arundel, Baltimore, Garrett County and Harford Counties and Baltimore City.



Job Duties & Responsibilities

• Conducts interim and annual recertifications interviews and prepares complete, accurate, and timely documentation to ensure ongoing resident eligibility and compliance with HUD, Maryland Community Development Administration, and investor requirements.
• Maintains applicant and resident files in accordance with regulatory and agency standards, ensuring files are audit‑ready, accurate, and complete at all times.
• Manages the waiting list and application process by accurately tracking applicants, communicating status updates, and ensuring fair, timely processing in compliance with established policies and regulations.
• Maintains accurate records and prepares, reviews, and submits required reports within established timelines to support regulatory compliance, operational efficiency, and funding requirements.
• Distributes rent statements and collects related fees accurately and on schedule, ensuring proper documentation, reconciliation, and timely follow‑up on discrepancies or delinquencies.
• Oversees the work order process by entering, tracking, and closing routine, preventive, and annual unit inspection work orders to ensure timely resolution, resident satisfaction, and property standards are maintained.
• Prepares and distributes a monthly newsletter that provides clear, accurate, and timely information to residents, supporting engagement, awareness, and community communication.
• Performs other duties as assigned.

• High School diploma or equivalent.
• Two years clerical experience.

• Certified Occupancy Specialist within one (1) year of employment.

• Demonstrates accountability by consistently being punctual, maintaining reliable attendance, and meeting established deadlines and performance expectations.
• Exhibits strong interpersonal and customer service skills with a courteous, respectful, and professional demeanor toward residents, families, visitors, staff, and vendors, contributing to a positive housing environment.
• Exercises sound independent judgment and initiative in completing routine duties accurately and efficiently, while appropriately seeking guidance in unusual or complex situations to ensure compliance and quality outcomes.
• Demonstrates excellent organizational skills and attention to detail, ensuring accuracy in documentation, recordkeeping, and reporting in…