Facilities Help Desk Specialist; Archibus

The Facilities Help Desk Specialist supports NOAA facilities operations at the Silver Spring Metro Campus. Serving as the primary contact for occupants, contractors, and service providers, this role manages facility service requests and work orders in ARCHIBUS, coordinates communications, maintains accurate records, and supports operational reporting.

• Operate the Facilities and Collaboration Center help desks during business hours, responding to requests received by phone, email, walk-in, or stakeholder communication.
• Create, prioritize, route, update, and monitor service requests and work orders in ARCHIBUS through completion.
• Provide timely notifications and maintain accurate service records in accordance with NOAA procedures.

• Deliver responsive customer service to NOAA employees, contractors, visitors, and building stakeholders.
• Coordinate communications among building management, ownership representatives, maintenance contractors, security personnel, and service providers.
• Respond to inquiries about building operations, facility services, conference centers, and campus amenities.

• Use Archibus to manage work requests, track status and completion, review data accuracy, and support billing and chargeback activities.
• Maintain service statistics, performance metrics, operational records, and recurring reports for NOAA leadership and the COR.
• Support issue escalation, direct-bill and facilities assessment tracking, key and parking administration, policies and procedures, records management, and special projects.
• Provide surge support during emergencies, relocations, special events, or high-volume periods and contribute to process improvements.

• Bachelor's degree in facilities management, business or public administration, property management, information systems, construction management, or a related field; an equivalent combination of education and relevant experience may be considered.
• Two to five years of experience supporting a facilities or service help desk, property management, facilities management, or building operations.
• Experience using Archibus or another CMMS/IWMS platform and providing customer service in a professional office environment.

• Archibus training or certification and experience supporting federal facilities or agencies.
• Familiarity with on-demand work, preventive maintenance, space management, facilities metrics, and chargeback or billing processes.

• Working knowledge of Archibus or similar facilities systems, Microsoft Office, data entry, and reporting.
• Strong customer service, communication, organization, multitasking, teamwork, and attention to detail.
• Knowledge of facilities operations, work-order management, and administrative recordkeeping.

• Must be able to pass a NOAA background investigation (NACI), and obtain and maintain facility access credentials.
• Salary offered will be commensurate with the candidate's experience, qualifications, and certifications.
• Our positions may require a background screening and clearance directly from the Government.
• Please note that telework arrangements are subject to change based on customer requirements.

• Medical & Rx
• Dental
• Vision
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Life Insurance/AD&D
• Long Term Disability and Short-Term Disability
• Paid Time Off
• Holiday Pay

All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at reasonableaccom and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-email address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.