Program Analyst​/Process Improvement & Operations

Position: Program Analyst / Process Improvement & Operations
Job Title: Program Analyst / Process Improvement & Operations
Location:
Silver Spring, MD - Hybrid
Clearance Required: Public Trust Eligible
Salary Range: $140K - $150K
Final date to receive applications: July 31, 2026

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Description
IBSS Corp. is seeking a Program Analyst – Process Improvement & Operations to support the NOAA National Weather Service (NWS) Office of the Assistant Administrator (OAA) under the Program Management Support Services contract. This position supports enterprise-wide transformation initiatives to improve administrative processes, streamline workflows, and enhance operational efficiency across mission support functions.
The selected candidate will work closely with government stakeholders and cross-functional teams across the Office of the Assistant Administrator (OAA), OCFO/CAO, and related NWS program offices to support process improvement, documentation, and modernization efforts.

Key Responsibilities
Process Analysis & Improvement

• Document and map current ("as-is”) administrative and business processes.
• Analyze workflows to identify inefficiencies, gaps, and opportunities for improvement.
• Support development of future-state ("to-be”) processes and standardized procedures.
• Assist in designing and implementing streamlined workflows and process improvements.
• Participate in stakeholder interviews, workshops, and validation sessions.
• Track and support the execution of process improvement initiatives.

Documentation & Operations Support

• Develop and maintain SOPs, process documentation, and operational guides.
• Translate complex operational processes into clear and structured documentation.
• Maintain organized documentation repositories and ensure version control.
• Support documentation updates as processes evolve.

Stakeholder Coordination

• Collaborate with program offices, administrative staff, and leadership stakeholders.
• Support requirements gathering and validation of process improvement initiatives.
• Assist in preparing presentations, briefings, and supporting materials.
• Facilitate communication between business users and technical teams.

Training & Change Support

• Support the development of training materials for new or improved processes.
• Assist in user adoption of updated workflows and procedures.
• Participate in user feedback sessions and incorporate improvements.
• Support basic change management and rollout activities.

Required Qualifications

• Bachelor's degree in Business Administration, Public Administration, Information Systems, Communications, or related field (or equivalent experience).
• Experience: 5–7 years of experience in the related area.
• Strong written and verbal communication skills.
• Experience documenting business processes, SOPs, or operational workflows.
• Experience in process improvement, business analysis, or operations support roles.
• Ability to work effectively with cross-functional teams and manage competing priorities.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools (SharePoint, Teams, etc.).
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience supporting Federal Government or large enterprise environments.
• Familiarity with process improvement methodologies (Lean, Six Sigma, BPM, or similar).
• Experience supporting organizational transformation or modernization initiatives.
• Experience with documentation management systems or workflow tools.
• Exposure to intranet or digital workplace platforms is a plus.

About IBSS Corp.

Since 1992, IBSS, a woman-owned small business, has provided transformational consulting services to the Federal defense, civilian, and commercial sectors. Our services include cybersecurity and enterprise information technology, environmental science and engineering (including oceans, coasts, climate, and weather), and professional management services.

Our approach is to serve our employees by investing in their growth and development. As a result, our employees bring greater capabilities and provide exceptional service to our clients. In addition…