Membership and Training Programs Coordinator

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Other Full-Time Clerical Bethesda, MD, US

2 days ago Requisition

Salary Range: $57,000.00 To $60,000.00 Annually

Awarded with the Society for Human Resource Management’s (SHRM) When Work Works award, AFP offers a flexible and business casual work environment with competitive base salary and generous incentive compensation plan. Plus, our substantial benefit package includes vacation, sick, personal, holiday and volunteer leave, medical, dental and vision health insurance, 401K plan with employer match and flexible work schedules.

AFP core values are focused on fostering successful, growth-oriented people. That’s why we value critical thinking and deliberative discussion conducted in a respectful manner and cross-functional collaboration to achieve AFP goals. With over 70% of our employees promoted to their current position, there is ample opportunity for upward mobility within the organization.

• Drives revenue and growth by maintaining accurate, optimized LMS, website, and store platforms that enable seamless access to training products and membership offerings.
• Supports program expansion and client growth through effective coordination and delivery of training programs, regional activities, and corporate engagements.
• Delivers high‑quality customer care by providing responsive, end‑to‑end support across purchasing, contracting, training delivery, and financial coordination, strengthening client satisfaction and retention.

• Responsible for updating the Learning Management System (LMS) for membership value proposition and training courses.
• Maintain and update website content for both membership and training programs.
• Coordinate AFP Regionals’ activities and related services AFP provides to the Regionals.
• Provide customer support by addressing inquiries related to membership value propositions.
• Coordinates the development and execution of training products to support AFP Membership offerings.
• Responds to customer membership inquiries (email, phone, voicemail, etc.) in a timely manner.
• Supports the process for Corporate Membership offering and acts as the contact for Corporate Members as required to answer necessary questions and provides services depending on the purchasing tier.
• Track utilization of the membership value proposition from AFP Learn, Meet‑Ups and Training activities to understand what is beneficial and what may need to be adjusted in the offerings.

• Maintains AFP training products and information on the AFP website, Learning Management system and AFP store, as necessary. This includes but is not limited to on demand products, Exam Prep Platforms, open enrollment courses and membership/training video content.
• Launches and facilitates scheduled virtual education sessions, managing the technology (Zoom or similar) and conducting practice sessions with speakers. Advances presentations, forwards questions from participants to speakers and respond to general questions until instructor base is comfortable leading on their own.
• Manages the logistics for both AFP’s University and International Partner programs (Granting access, creating invoices, and generating welcome emails to all clients.) Leads the management of all logistics associated with University and International Partners in accordance with training management checklist determined by supervisor and completed by set deadlines.
• Works with the Training staff to review training corporate customer and practitioner user experience across all training products and delivery channels. Make recommendations for improvements and work with internal staff across AFP to implement approved changes.
• Responds to customer training inquiries (email, phone, voicemail, etc.) in a timely manner.
• Coordinates across AFP functions and acts as the internal resource for corporate purchases of the FP&A and CTP Exam Prep Tool and custom training bundles.
• Drafts letters of agreement for…