Program Analyst​/Process Improvement & Operations

Program Analyst / Process Improvement & Operations

IBSS Corp. is seeking a Program Analyst – Process Improvement & Operations to support the NOAA National Weather Service (NWS) Office of the Assistant Administrator (OAA) under the Program Management Support Services contract. This position supports enterprise-wide transformation initiatives to improve administrative processes, streamline workflows, and enhance operational efficiency across mission support functions. The selected candidate will work closely with government stakeholders and cross-functional teams across the Office of the Assistant Administrator (OAA), OCFO/CAO, and related NWS program offices to support process improvement, documentation, and modernization efforts.

Key Responsibilities

• Document and map current ("as-is") administrative and business processes.
• Analyze workflows to identify inefficiencies, gaps, and opportunities for improvement.
• Support development of future-state ("to-be") processes and standardized procedures.
• Assist in designing and implementing streamlined workflows and process improvements.
• Participate in stakeholder interviews, workshops, and validation sessions.
• Track and support the execution of process improvement initiatives.

Documentation & Operations Support

• Develop and maintain SOPs, process documentation, and operational guides.
• Translate complex operational processes into clear and structured documentation.
• Maintain organized documentation repositories and ensure version control.
• Support documentation updates as processes evolve.

Stakeholder Coordination

• Collaborate with program offices, administrative staff, and leadership stakeholders.
• Support requirements gathering and validation of process improvement initiatives.
• Assist in preparing presentations, briefings, and supporting materials.
• Facilitate communication between business users and technical teams.

Training & Change Support

• Support the development of training materials for new or improved processes.
• Assist in user adoption of updated workflows and procedures.
• Participate in user feedback sessions and incorporate improvements.
• Support basic change management and rollout activities.

Required Qualifications

• Bachelor's degree in Business Administration, Public Administration, Information Systems, Communications, or related field (or equivalent experience).
• Experience:
  
  5–7 years of experience in the related area.
• Strong written and verbal communication skills.
• Experience documenting business processes, SOPs, or operational workflows.
• Experience in process improvement, business analysis, or operations support roles.
• Ability to work effectively with cross-functional teams and manage competing priorities.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools (SharePoint, Teams, etc.).
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience supporting Federal Government or large enterprise environments.
• Familiarity with process improvement methodologies (Lean, Six Sigma, BPM, or similar).
• Experience supporting organizational transformation or modernization initiatives.
• Experience with documentation management systems or workflow tools.
• Exposure to intranet or digital workplace platforms is a plus.