Program Manager, Technology – Adult Education Consulting

Responsibilities

• Lead all aspects of program implementation in support of the customer and portfolio to achieve business goals.
• Serve as the primary point of contact for customer stakeholders, building trusted relationships, understanding organizational priorities, and ensuring exceptional customer service and contract performance.
• Build and nurture strategic customer relationships and be responsible for gaining deep understanding of customer goals and objectives leading to organic growth opportunities.
• Oversee operational and acquisition support functions, including procurement coordination, resource planning, property accountability, records management, administrative operations, and workforce support activities.
• Coordinate cross-functional teams supporting scholarship programs, grants management, communications, strategic planning, outreach, and data management while driving continuous process improvement and customer satisfaction.
• Monitor contract performance metrics, identify risks and issues, implement corrective actions, and drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Work closely with Niyam program/project managers and technical SMEs, government stakeholders, to understand, ideate and strategize on potential value driven solutions across Niyam customers.
• Coordinate with other Niyam departments to perform functions that include opportunity tracking, capture strategies, program delivery, customer success and engagement, pricing strategy, financial management, stakeholder management and performance management.
• Participate and support as needed, with organic growth strategies, proposals, and capture efforts with broader organizational pursuits.
• Perform other job-related duties as assigned.

• US Citizenship with ability to obtain a Public Trust.
• Bachelor's degree in Business Administration, Public Administration, Education, Environmental Sciences, Information Technology, Communications, or a related field.
• Project Management Professional (PMP) certification required.
• Local to Silver Spring, MD or Washington, DC and available to work onsite.
• 5-8 years of progressively responsible experience managing federal programs, contracts, operations, acquisitions, or multidisciplinary project teams.
• Proven experience leading cross-functional teams and managing multiple concurrent priorities in a federal environment.
• Over 3 years of experience managing programs and contracts with high customer satisfaction.
• Over 3 years of experience with proposal and federal acquisition processes.
• Proven experience developing customer relationships and supporting organic growth with assigned customers.
• Proven experience and knowledge of developing strategic partnerships and alliances with systems integrators and product vendors.
• Experience negotiating subcontracts with either subcontractors or prime contractors to maximize workshare and profitability.

• program implementation
• procurement coordination
• resource planning
• records management
• data management
• financial management
• proposal processes
• federal acquisition processes
• contract performance metrics
• process improvement

• customer service
• relationship building
• strategic planning
• cross-functional team leadership
• stakeholder management
• organizational priorities understanding
• communication
• negotiation
• problem-solving
• customer satisfaction

• Project Management Professional (PMP)
• Bachelor's degree