Business Operations Manager

Career

Title:

Business Operations Manager

Department: Education and Resources

Salary: Competitive salary commensurate with experience

FLSA: Exempt

Note: Union dues are 1.44% of bi-weekly pay

The American Nurses Enterprise (ANE) is seeking a Business Operations Manager, to support highly skilled, and high-performing teams across the Education and Resources department.

As a business Operations Manager in the Education & Resources department you will be a cross-functional manager responsible for overseeing and optimizing the operational execution of education programs, sales-supported products and services, and customer-facing initiatives across the American Nurses Enterprise (ANE). You will serve as a critical connection among the sales, content development, product management, finance, marketing, legal, and IT functions.

You will provide direct service to customers and other external stakeholders to ensure operational excellence, accurate reporting, compliant processes, and high-quality user experience.

As Business Operations Manager, you will manage end-to-end operational workflows including program logistics, sales operations support, reporting, invoicing, contracting coordination, system administration, and continuous process improvement to support enterprise goals related to relevance, reach, customer satisfaction, and revenue. You must be adept at communicating through managing-up, managing managers’ expectations, and keeping one or more steps ahead of what’s needed.

Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses™. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values:
Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive.

We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career.

• Manage the administrative processes related to the coordination, development, planning, implementation, delivery, and evaluation of educational products and services to B2B and B2C customers. This includes, but is not limited to:
• Manage relationships with independent contractors, to include coordinating contracts and schedules, processing invoices, providing systems access and training.
• Own the workshop execution process for both in-person and virtual workshops, including processing course requests and contracts, workshop build in multiple systems, registration management, and logistical coordination. Support independent contractors, workshop hosts and ANE staff before, during, and after delivery.
• Coordinate or lead, when necessary, the documentation, enhancement, and update of business processes and work instructions to increase efficiency, accuracy, and excellence. Deliverables may take the form of documents, new communication channels, or development of automated workflows.
• Organizing and maintaining files and other information for access by multiple teams, minimizing duplication.
• Collaborating with team members to manage data and reports as needed to support activities.
• Oversee routine program logistics, including timelines, documentation, system setup, reporting, and coordination with internal teams and external subject matter experts.
• Serve as back-up staff, when needed, for product management, LMS administration, and sales relationship management, to prevent gaps in service for course builds, customer care, and other activities related to the delivery of educational products and services.

• Direct customer-facing experience is a must, and any project management experience is a strong plus.
• Serve as the lead point of contact for the sales inbox and response. Provide…