Customer Service Representative

Chat, Customer Service, Email, Escalation, inbound, outbound

Location

• Silver Spring
• Maryland

Duration:
Expected 6 months contract with possible extension

Pay Rate: $20/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

• Assists customers telephonically and non-telephonically with service and support issues.
• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
• Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and expectations.
• Uses courteous and professional language.
• Works effectively in a team environment.
• Creates a win-win resolution to problems.

• High School or equivalent is preferred but not required.
• Ability to produce quality and professional written correspondence with customers.
• Ability to demonstrate and perform basic math.
• Commitment to providing resolution to customer issues on the first contact.
• Strong English comprehension and a good command of grammar.