Customer Service Representative

Location:

White Oak, MD

Job Type: Full Time/Non-Exempt

Pay Rate: $18.50/hr, plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match

Envirotest is a proud subsidiary of Opus Inspection, the worldwide provider of vehicle emissions testing equipment and services. Our mission: to make the world a cleaner and safer place by providing highly effective solutions for vehicle inspection through innovative technologies, customer focus and operational excellence. We are looking for a passionate Customer Service Representative to join our team and assist our motorists in understanding their emission testing results.

Responsibilities:

* Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.

* Guide motorists through waiver process and extension requests.

* Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.

* Perform emission tests when needed.

* Creating a clean and professional environment to keep our station clean and welcoming.

* Other duties as assigned.

Minimum Qualifications:

* High school diploma or equivalent

* Completion of certification training program for customer service/emissions testing

* Friendly, professional communication skills

* Strong organizational skills and attention to detail

* Comfortable standing for long periods (up to 90% of the shift)

* Automotive knowledge and/or customer service experience is a plus