Customer Service Representative

Atlantech Online, Inc. in Silver Spring, MD is looking to hire a full-time Customer Service Representative (CSR). Do you have experience working in a business-to-business (B2B) environment? Do you enjoy being collaborative and innovative
? Would you like to team up with an established and supportive telecommunications company
? If so, please read on!

This CSR position earns a competitive starting salary of $42,000/year
. We provide robust benefits and perks
, including medical, dental, vision, mileage reimbursement, paid parking, generous paid vacation time, and sick leave
. If this sounds like the right B2B opportunity at a telecommunications company for you, apply today!

We are a public utility that provides fiber, telephone, and data center services to multiple businesses and government organizations. Since our beginnings in 1995, we have become one of the most reputable and reliable Internet service providers in the Washington DC metro area. We are determined to remain at the forefront of all of our customers' current and future needs. They value our excellent customer service as well as our tailored and results-driven solutions.

We work hard so that our clients can focus on developing their businesses, rather than dealing with technology issues.

Our employees enjoy a technology-focused and collaborative culture in a comfortable business-casual environment. All viewpoints and ideas are valued! We also offer our employees great benefits, advancement opportunities, and continual support
.

As a CSR, you are the main point of contact when our valued customers need assistance. You are responsible for communicating with customers by phone, email, and our company's ticketing system. While maintaining a friendly attitude, you contact customers regarding past due payments and answer any questions related to services, billing, and contracts. You assist other departments with questions or issues that impact customers as well as provide timely responses through the service ticketing system.

In addition, you open or close accounts in our company's billing system and calculate the appropriate credits and charges. By maintaining inventory, you ensure our company's supplies and materials are always well-stocked. You elevate high-priority issues that come to your attention to senior management in a timely manner to ensure customer satisfaction. Helping others is what you love to do, and this is what makes you a great CSR for our telecommunications company!

• High school diploma or equivalent
• 1+ years of customer service experience working in a corporate, B2B environment
• Experience using Microsoft Word, Excel, and Outlook
• Ability to establish and maintain professional relationships with clients and co-workers
• Ability to stay calm and demonstrate patience when answering questions or resolving issues for customers
• Excellent math skills and ability to run calculations quickly and accurately
• Excellent listening skills
• Currently reside in the Washington, D.C. metro area
• Being fully vaccinated against COVID-19 is a requirement. Reasonable accommodations may be available for those with documented (i) medical disabilities or (ii) sincerely-held religious beliefs.

Do you have excellent verbal and written communication skills? Can you keep up in a fast-paced environment and complete all work in a timely manner? Are you a team player? Can you maintain a friendly and patient attitude? Are you detail-oriented? If yes, you might just be perfect for this B2B position at our telecommunications company!

If you feel that you would be right for this Customer Service Representative job, please fill out our initial 3-minute, mobile-friendly application
. We look forward to meeting you!

Location:

20910