Communications Specialist

Location:

Riderwood Village by Erickson Senior Living

ON CALL/ FLEX Communications Specialist (Front Desk) is a crucial role within our community. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.

• Compensation: $18.25-$19.00 per hour including shift differential and float rates, based on experience.
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values.
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options.
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law.
• 401(k) for all team members 18 and over with a company 3% match.
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age.
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices.
• Growth Opportunities - grow with the company as we open new communities and expand our existing ones!
• Education assistance, certification reimbursement and access to over 6000 courses through our online learning library, designed to enhance your current skills and build new ones.

• Greet and direct our residents, visitors, and staff, handling questions and concerns efficiently.
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner.
• Monitor all emergency pull cords for Independent Living residents.
• Track status of resident involved in a situation, e.g., transported to a hospital.
• Manage residents list, alphabetically and by resident apartment.
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keep an accurate list of residents who are away and returning.
• Responsible for logging all resident packages and notifying residents of pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sorting and distributing all inter‑office mail.

• ON CALL SCHEDULE FLEXIBILITY, HOURS MAY VARY DEPENDING UPON SCHEDULING NEEDS.
• NIGHT/ WEEKEND/ HOLIDAY AVAILABILITY.
• Receptionist experience required.
• Excellent verbal skills.
• Ability to multi-task.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.