Customer Service Representative

Position Summary

Atlantech Online, Inc. in Silver Spring, MD is looking to hire a full‑time Customer Service Representative (CSR).

ATLANTECH ONLINE, INC. is a public utility that provides fiber, telephone, and data center services to multiple businesses and government organizations. Since 1995, we have become one of the most reputable and reliable Internet service providers in the Washington DC metro area. We remain at the forefront of our customers' current and future needs. Our customers value our excellent customer service as well as our tailored and results‑driven solutions.

We work hard so that our clients can focus on developing their businesses, rather than dealing with technology issues.

Our employees enjoy a technology‑focused and collaborative culture in a comfortable business‑casual environment. All viewpoints and ideas are valued! We also offer great benefits, advancement opportunities, and continual support.

As a CSR, you are the main point of contact when our valued customers need assistance. You communicate with customers by phone, email, and our ticketing system. While maintaining a friendly attitude, you contact customers regarding past‑due payments and answer any questions related to services, billing, and contracts. You assist other departments with questions or issues that impact customers as well as provide timely responses through the service ticketing system.

You open or close accounts in our billing system and calculate the appropriate credits and charges. By maintaining inventory, you ensure our supplies and materials are always well‑stocked. You escalated high‑priority issues that come to your attention to senior management in a timely manner to ensure customer satisfaction.

• High school diploma or equivalent
• 1+ years of customer service experience working in a corporate, B2B environment
• Experience using Microsoft Word, Excel, and Outlook
• Ability to establish and maintain professional relationships with clients and co‑workers
• Ability to stay calm and demonstrate patience when answering questions or resolving issues for customers
• Excellent math skills and ability to run calculations quickly and accurately
• Excellent listening skills
• Currently reside in the Washington, D.C. metro area
• Being fully vaccinated against COVID-19 is a requirement. Reasonable accommodations may be available for those with documented medical disabilities or sincerely‑held religious beliefs.

This full‑time position offers a competitive starting salary of $42,000/year and robust benefits, including medical, dental, vision, mileage reimbursement, paid parking, generous paid vacation time, and sick leave
.

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