Venue Usher​/Ticket Taker

The Role

As an usher, greeter, or ticket taker, you help ensure the safety of all guests and the venue at all times. In addition to this responsibility, you will often be one of the first points of contact for guests and play an essential role in delivering a smooth and welcoming experience. This position involves promptly processing guests into the venue, answering general questions, assisting with seating and ushering, and performing light cleaning/restocking during the show, while supporting guests before, during, and after the event.

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event
• Assist patrons by giving directions places inside or outside the venue
• Provide assistance to guests with that require help with patron accessibility, such as accelerated entry, manual screening, guidance to interpreters and guidance to accessible areas
• Assist with keeping the venue safe, clean and presentable to the guest
• Help resolve guest complaints or problems
• Examine tickets or passes to verify authenticity
• Verify staff credentials at front entrances/restricted areas
• Show guests to exits or provide other instructions or assistance in case of emergency
• Partner with fellow team members at the end of show to perform all closing duties
• Radio communication within and to other departments to relay crucial details of guest activity/movement
• Additional tasks as assigned by management

• Evening availability required. Typical shows run from 5pm - 11:30pm
• High School Diploma or equivalent (GED, HiSET)
• Attention to detail a must
• Strong verbal, written and interpersonal communication skills
• Report writing and penmanship skills
• Acute sense of judgment, tact and diplomacy
• At least 1+ year in a customer/guest service role strongly preferred
• Strong sense of punctuality
• Position requires constant standing, walking, climbing stairs and occasional sitting
• Ability to lift 50lbs alone or up to 200+ lbs with assistance

• Starting at $20.00/hr.
• Part-Time Employee Benefits Available
• Flexible Scheduling

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The expected compensation for this position is:

$17.65 USD - $20.00 USD Hourly