YMCA Silver Membership Service Representative

YMCA Silver Spring Membership Service Representative

9800 Hastings Dr, Silver Spring, MD 20901, USA

Posted Tuesday, June 23, 2026 at 4:00 AM

The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.

Position:
Membership Service Representative, Salary: $16.00/hr reports to Membership Director. Serves as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs.

Responsibilities include:

• Guest tours
• New membership sales
• Member renewals and cancellations
• Providing information by phone and in-person
• Facility access control
• Guest pass policy enforcement
• Program registration and Easy to Enroll process
• Basic computer entry
• Develop engaging relationships with members, moving their experience from casual to connected to committed with the YMCA mission.
• Provides outstanding customer service to all members, guests, staff and the community at-large.

Qualifications and Skills:

• High school diploma or GED
• Initiative, enthusiasm, common sense/good judgement, strong customer service skills, ability to remain calm in stressful situations
• Detail-oriented, multi-tasker with strong organizational skills maintaining a clean, uncluttered front desk workspace
• Strong communication and relationship-building skills
• PC and database management skills with ability to perform repetitive data entry duties and learn new software programs quickly

Benefits:

• Employer-funded retirement plan with vesting after two years of service or 1000 hours
• 403(b) savings plan
• High quality and affordable healthcare
• Free YMCA membership for employee, spouse and dependents
• Paid time off/sick leave
• Numerous professional development opportunities
• Additional employee discounts with partner companies