Customer Service Representative

Job Summary

Service Center Silver Spring – Customer Service Representative. Perform all-purpose duties including greeting customers, providing customer service, monitoring work volume, recommending load level requests, coordinating rental car/tow services, and maintaining knowledge of insurance partner requirements regarding authorizations, billing, and load level processes.

Hourly pay up to $18.00, $15.00 base; competitive and paid weekly. Eligible for overtime.

• Immediate eligibility for medical, dental, and vision benefits
• Paid vacation and holidays, accrue from day1
• Career growth opportunities – promotion from within
• Hands‑on experience within a production shop

• 1+ years of experience in a customer‑facing environment

• Effective verbal and written communication skills
• Ability to navigate multiple software systems (e.g., Microsoft Office Suite)
• Work through competing priorities and adapt easily to a fast‑paced environment
• Provide personable, friendly customer service to internal and external customers
• Work collaboratively in a team environment

Caliber is an Equal Opportunity Employer. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process.