Museum Education & Volunteer Programs Coordinator

Overview

FWI is building a team to sustain daily operations at the National Museum of Health and Medicine through specialized professional and administrative services. As a Museum Education & Volunteer Programs Coordinator, you will develop, implement, and evaluate tour, education, outreach, and volunteer programs while managing the museum’s docent program and coordinating visitor engagement activities.

FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment.

Position is contingent upon contract award

On-Site: This full-time on-site position will work Monday through Friday, 7:30am to 4:30pm at the National Museum of Health & Medicine in Silver Spring, MD

• Develops, implements, and evaluates tour, education, outreach, and volunteer programs
• Manages the volunteer and intern program through the Volunteer Management Information System (VMIS)
• Recruits, interviews, and trains docents for the museum
• Receives tour requests and schedules both guided and unguided group visits
• Manages daily attendance data collection
• Coordinates and operates the museum’s community outreach programs
• Creates curriculum materials to supplement exhibitions and public programs
• Directs front desk staffing and manages personnel assigned to that task
• Coordinates Visitor Service Assistants and other staff for tours, special events, and programs
• May travel locally or elsewhere to staff tradeshow booths, outreach programs, or for professional development
• Opens and closes museum buildings as directed
• Works occasional evenings, weekends, and holidays; supports all programs

Required:

• Bachelor’s degree in Science, History, or Museum Studies
• 8 years of professional tour guide and public program planning and execution experience (internships not counted)
• 5 years of docent management experience
• Knowledge and experience in general administration including training and managing staff and volunteers, supervising employees, and working with diverse populations
• Knowledge and experience in planning and conducting virtual and in-person museum public programs and event planning and execution

FWI is an Equal Opportunity Employer, including disability/vets.

At FWI, we place the highest importance on creating an exceptional employee experience. You’ll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

$36.59