Field Service Engineer

Responsibilities

• Install and service instrumentation with minimum direct supervision as requested
• Provide follow‑up service by calling customers who have recently been provided service
• Ensure service was complete and satisfactory to the customers' needs
• Accurately maintain car stock inventory, test equipment, tools, and technical data
• Complete service documentation as required by the position function
• Display maturity and judgment in time management and expense control
• Maintain expense levels within the established guidelines for field service travel and site visits
• Report quality control and other technical problems to the Service Center and System Support Engineering Manager
• Properly maintain and use company vehicle as outlined by current Corporate fleet policy
• Interface efficiently with other departments and managers to resolve customer problems and issues
• Perform other duties as assigned

• A minimum of a High School diploma
• A minimum of 3 years’ experience troubleshooting instruments or components
• Must possess and maintain a valid state‑issued driver's license
• Ability to travel a minimum of 50%
• Flow Cytometry experience is a plus
• Technical military training
• Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
• Proficiency with MS Office applications such as Word and Excel