Quality Assurance Engineer

Responsibilities

The Quality Assurance Engineer is expected to accomplish the following:

• Manage program, project managers, and respective teams to implement organizational processes and best practices.
• Expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives.
• Implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, and CMMI-SVC programs from ground up.
• Implement and maintain a Customer Satisfaction Program; regularly meet with customers and obtain feedback via face‑to‑face meetings and/or online customer satisfaction surveys.
• Perform SWOTs as appropriate.
• Manage performance of project evaluations, gap analyses, audits, and action plans; responsible for company process improvement initiatives; back‑office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI‑SVC Level
  3), and development projects (CMMI‑DEV Level
  3).
• Manage the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.
• Perform management functions: planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.

• Active TS/SCI + CI Poly clearance
• BS, 10‑12 years of relevant experience; MS, 8‑10 years;
  PhD, 5‑7 years
• Experience operating within ISO and/or CMMI environments (ISO 9001/CMMI Level 3 preferred)

• ASQ CQE/CQA
• ASQ Certified Quality Engineer (CQE)
• ASQ Certified Quality Auditor (CQA)
• Lean Six Sigma (Green or Black Belt)

Location:

Annapolis Junction, MD

Work schedule:

Non‑standard shift

Travel: 20%

The employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds and up to 50 pounds.

Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• U.S. Citizenship
• Active TS/SCI + CI Poly clearance

Tek Synap is an equal opportunity employer. Employment decisions will be based on merit, qualifications, and abilities. Tek Synap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”).