External Title Player Development Coordinator

Min Compensation

USD $45,576.00/Yr.

USD $62,863.00/Yr.

Why We Need Your Talents:

As a Player Development Coordinator, you will provide a wide range of administrative and specialized project-based support for the Vice President of Player Development at Maryland Live! Casino & Hotel. Those with the ability to exercise good judgment in a variety of situations and strong communication, administrative, and organizational skills will do well in this role! Maintaining a balance while managing multiple priorities is imperative.

The Player Development Coordinator must be able to, at times, work under pressure to handle a wide variety of activities and confidential matters with discretion.

Where You'll Make an Impact:

• Promptly answer telephone calls with appropriate greeting with a friendly and sincere welcome using a positive and clear speaking voice.
• Portray positive body language as guests are entering high limit areas on the gaming floor.
• Routinely pull and review with VP of PD reporting from HMS, Dynamics CRM 365, , Accounting Checkbook and other Casino Marketing
• Provide administrative support to VP of PD; assist with the booking and processing of guest accommodations, hotel reservations, tier benefits and travel arrangements.
• Answer inquiries, offers suggestions, and provides literature pertaining to gaming machines, tables, outlets, and Live! Rewards benefits.
• Participate in the operations of RM Events, offsite and onsite.
• Attend department meetings as needed.
• Working knowledge of Word, Excel, Power Point, Outlook, Loyalty and HMS
• Provide an unsurpassed level of service to our V.I.P players.
• Communicate all service suggestions to the required Casino host, Security, Beverage, or Gaming employee department.
• Responsible for keeping the suite arrivals, telemarketing, special event and ticketing lists updated
• Organizes CPlayer Development Marketing materials in an efficient manner paying attention to detail
• High level of accuracy and attention to detail
• Performs all related duties as assigned by the Vice President of Player Development

Skills to Help You Succeed:

• Clear and effective written and oral communication.
• Demonstrated ability to plan, organize, and complete work logically and independently.
• Well-developed inter-personal skills.
• Multi-tasking
• Excellent analytical, problem solving, critical thinking and decision‑making skills.
• Ability to perform the manipulation of numbers and basic math calculations.
• Public speaking and presentation skills.
• Ability to perceive quality of work, read material, and review documents.
  • Express ideas or make recommendations regarding observations.
• Receive and interpret instructions and hear inquiries from guests, clients, or staff.

Must-Haves:

• Minimum two (2) years of experience in related function.
  • Hospitality, touring or travel agency experience is preferred.
• College degree in a related field is preferred.
  • Adminstrative, Business Management, Hospitality, Marketing etc.
• Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.

Physical Requirements:

• Ability to:
  • Stand for extended periods of time.
  • Reach for specific objects at short distances in local working area.
  • Sit 60% of the time
  • Occasionally lift 50 lbs
• Use of stairs and elevators

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.