Operations Manager; Hybrid

Silver Spring, United States | Posted on 01/26/2026

Job Type
:
Full-time Job Title
:
Operations Manager Location(s):
Hybrid (MD, VA, DC area required)
Company
:
Psycho Geriatric Services (PGS)
Compensation
: $100,000-$120,000/yr

About Us: Psycho Geriatric Services (PGS) is a leader in mental health, with over 30 years of dedicated service to patients in nursing homes, assisted living, and other long-term care facilities. We proudly employ a growing team of 100+ highly qualified psychiatrists, nurse practitioners, licensed psychologists, and clinical social workers across Maryland, Virginia, Pennsylvania, and Washington DC. We collaborate with our facility partners to deliver evidence-based mental health care services, including psychiatric assessments, medication management, psychotherapy, crisis intervention, hospital placements and treatment, educational training, and quality regulatory documentation.

We offer compassionate care for long-term care residents, dependable support for our facility partners, and rewarding careers for mental healthcare providers.

At Psycho Geriatric Services (PGS),
how we work is just as important as what we do. Every team member plays a vital role in our mission to deliver compassionate, evidence-based mental health care to long-term care residents and our facility partners. We live our core values each day — Teamwork, working together across roles and locations to quality patient care;
Compassion, caring deeply for our patients, colleagues, and partners;
Problem-Solving, viewing challenges as opportunities to do our best;
Integrity, doing the right thing even when no one is watching; and Going the Extra Mile, supporting one another and our facilities with dedication and heart.

Position Overview: The Operations Manager is responsible for overseeing and coordinating the day-to-day administrative and operational functions that support clinical service delivery across the organization. This role provides leadership to teams responsible for credentialing, billing, scheduling, referrals, EHR administration, IT support, and office operations. The primary objective of this position is to ensure efficient, consistent, and high-quality operational support that enables providers to focus on patient care.

Responsibilities:

• Provide direct leadership, coaching, and oversight to operational team members responsible for credentialing, billing, scheduling, referrals, EHR administration, IT support, and office management functions.
• Oversee daily operational workflows to ensure accuracy, timeliness, and consistency across departments.
• Serve as the primary operational point of contact for administrative processes impacting providers and facility partners.
• Monitor operational performance and identify inefficiencies, gaps, or bottlenecks; implement process improvements as needed.
• Oversee EHR administration and partner with IT resources to ensure systems functionality, access management, and workflow optimization.
• Coordinate office management activities to ensure a professional, functional, and well-supported work environment.
• Partner with clinical leadership to align operational support with clinical and business needs.
• Collaborate with Talent Acquisition, Business Development, HR, Finance, Compliance, and Regional Liaison teams while maintaining clear role boundaries and scope of responsibility.
• Support operational readiness for onboarding, staffing changes, and organizational growth initiatives.

5+ years of experience in medical practice management and/or healthcare administration.

Prior experience as a medical practice manager, operations manager, or equivalent healthcare leadership role.

Strong working knowledge of billing, credentialing, and payor dynamics.

Maryland-based (or nearby) and able to work on-site in Silver Spring 50%+ of the time.

Typical Physical Demands

This position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, computer, and other office equipment is also required. Must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Have a direct impact on improving access to behavioral health services for vulnerable, underserved patients.
• Leave your mark on a growing, mission-driven company.
• Up to 100% company-paid healthcare, dental, and vision insurance.
• All employees enjoy paid time off (vacation, holiday, and sick leave).
• Access to a 401(k) plan with generous company matching.
• Access to a Health Savings Account (HSA) and/or dependent care FSA (DCFSA).