Revenue Cycle Operations & QA Trainer

Job Description

Revenue Cycle Operations & Quality Assurance Trainer (250003AL)

Thrilled to share an exciting opportunity to join our vibrant and enthusiastic Training Team at Children's National Hospital. We are on the lookout for passionate individuals who are eager to make a difference in the world of healthcare.

The Revenue Cycle Operations and Quality Assurance Trainer will design, develop and facilitate the training and development programs, possess strong presentation skills to effectively deliver training and orientation sessions to employees, maintain documentation of training activities, handle registration and training logistics, prepare and administer competency tests, and collaborate in implementing, facilitating, monitoring and measuring quality outcomes.

• Assist in the design, development and coordination of training sessions, programs and competency testing staff.
• Prepare, assemble and revise course materials as requested to meet customer needs.
• Achieve and maintain a solid understanding of the business environment as a whole, including business practices, processes and strategy.

• Conduct training, development, competency testing and general clinic orientation sessions for staff.
• Assist in evaluation of effectiveness of training programs.
• Develop presentation materials, lead meetings and facilitate work groups.

• Maintain training documentation, including registration and completion records.
• Maintain master training calendar, ensure availability of equipment, space and materials.
• Handle registration and training logistics.
• Prepare course advertising materials; coordinate schedule of external and internal training resources.
• Communicate all set ups of training sessions and ensure necessary materials and supplies are available.

• Follow‑up with staff in‑person after completion of trainings to ensure comprehension.
• Work with management team to provide additional support including coaching and in‑services.
• Collaborate with training team to incorporate findings into future training material.
• Support the development of quality management measures and drive process improvements across Revenue Cycle Operations.
• Facilitate and measure regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives.
• Conduct quality audits and provide feedback to division leadership.
• Facilitate and coordinate training and process improvement initiatives based on quality audit results.
• Provide analysis of the quality metrics and updates on Revenue Cycle dashboard.
• Identify and facilitate lean initiatives for areas that fail to meet performance metrics.

• Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.
• Coordinate data collection process to develop, collect, analyze, report and measure multiple quality improvement initiatives.
• Apply quality management and process improvement principles and tools, using strong.

• Speak up when team members appear to exhibit unsafe behavior or performance.
• Continuously validate and verify information needed for decision making or documentation.
• Stop in the face of uncertainty and take time to resolve the situation.
• Demonstrate accurate, clear and timely verbal and written communication.
• Actively promote safety for patients, families, visitors and co‑workers.
• Attend carefully to important details, practicing Stop, Think, Act and Review in order to self‑check behavior and performance.

• Partner in the mission and upholds the core principles of the organization.
• Committed to diversity and recognizes value of cultural/ ethnic differences.
• Demonstrate personal and professional integrity.
• Maintain confidentiality at all times.

• Anticipate and respond to customer needs; follows up until needs are met.

• Demonstrate collaborative and respectful behavior.
• Partner with all team members to achieve goals.
• Receptive to…