Bilingual Telephone Triage Assistant

Job Category:
Other Medical Care Personnel

Requisition Number: TELEP
001466

Posted:
February 12, 2026 | Full-Time | Rate: $19.50 per hour

• Silver Spring Clinic – 344 University Blvd. West, Silver Spring, MD 20901, USA

The Bilingual Telephonic Triage Assistant’s role is to assist in the management of Mary’s Center triage phone line to greater enhance the customer experience of patients and healthcare professionals.

Reportability

This position will report directly to the Director of Nursing Services.

• Assists telephonic triage nurses to provide support to participants and healthcare providers through inbound and outbound calls.
• Assists callers in identifying needs and then routing calls to the appropriate member of the care team.
• Schedules appointments using appropriate scheduling guidelines.
• Checks triage line voicemail messages and collaborates with triage nurses to return calls within established time frames.
• Reviews after‑hours nurse advice line reports, notifies the appropriate care team member and/or contacts participants directly regarding after‑hours concerns.
• Collaborates with nurses, providers, and pharmacy staff to ensure participant medication requests and prior authorizations are processed in a timely manner.
• Collaborates with referral specialists to ensure that authorization needs are met for participants seeking specialty care.
• Provides a safe, comfortable, and therapeutic patient environment.
• Documents telephonic participant encounters in the Electronic Medical Record (EMR).
• Complies with operational procedures & requirements (such as HIPAA guidelines, and agency mandates).
• Performs other duties determined as necessary by the Director of Nursing Services or Vice President of Nursing.

The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of High School Diploma or GED Equivalent.
• Prefer, but not required, one (1) year of experience in direct patient care and/or medical assistant certificate.
• Experience working in community health care setting is preferred.
• A thorough understanding and working knowledge of patient confidentiality issues and HIPAA compliance/regulations is essential.

Language Requirement – Bilingual language requirement: Must have the ability to communicate effectively in English and Spanish as used by participants.

Physical Demands: Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty‑five (25) pounds.

Work Environment: Mostly in a typical office or clinic setting with quiet to moderate noise level. May be exposed to extreme cold, heat, and humidity due to outside weather conditions. Opportunity to work a hybrid schedule – remotely & onsite, as needed.

• Health Insurance: medical, dental & vision – plus retirement options through 403(b) contribution and investment opportunities.
• 25 days of paid leave annually (in addition to paid holidays), plus 5 educational days.
• Tuition reimbursement of $2,000/year toward education assistance and professional development.
• Employee Assistance Program (EAP).

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.