Program Lead; Patient Accounting

Responsible for leading the project activities of assigned program. Coordinates status reports as well as participating on teams and working with project staff and stakeholders to assure that requirements are incorporated within the project design. Assigns work to team members to assure timely completion of project milestones and deliverables as appropriate. Develops policies and procedures as appropriate. Identifies and escalates issues following departmental guidelines.

Bachelor's Degree or relevant experience beyond the minimum required work experience may substitute for the educational requirement on a 1-to-1 ratio (i.e. one year of relevant work experience equals one year of required education) (Required).

• 3 years relevant work experience (Required).
• 1 year relevant work experience with Master's degree (Preferred).

• Lead the program by being the primary point person.
• Serve as the liaison between CNHS and external stakeholders as needed.
• Manage program specific partnerships with various stakeholders including leadership at affiliated institutions.
• Communicate barriers, challenges and any other issues that affect progress.

• May be responsible for appropriate use of funds and resources.
• Prepare documentation and projections to support new programs and the budget planning process.
• Monitor monthly performance reports and budget variances and resolve discrepancies as needed.

• Speak up when team members appear to exhibit unsafe behavior or performance.
• Continuously validate and verify information needed for decision making or documentation.
• Stop in the face of uncertainty and takes time to resolve the situation.
• Demonstrate accurate, clear and timely verbal and written communication.
• Actively promote safety for patients, families, visitors and co-workers.
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.

• Assist in the development of project scope statements, timelines, and deliverables; assign work to team members to assure timely completion of project and on budget.
• Implement project plans according to schedule in order to achieve desired results.
• Independently conduct comprehensive data gathering and analysis efforts.
• Coordinates and schedules appointments, meetings and conferences with other CNMC departments and external customers.

• Partner in the mission and upholds the core principles of the organization.
• Committed to diversity and recognizes value of cultural ethnic differences.
• Demonstrate personal and professional integrity.
• Maintain confidentiality at all times.

• Anticipate and respond to customer needs; follows up until needs are met.

• Demonstrate collaborative and respectful behavior.
• Partner with all team members to achieve goals.
• Receptive to others’ ideas and opinions.

• Contribute to a positive work environment.
• Demonstrate flexibility and willingness to change.
• Identify opportunities to improve clinical and administrative processes.
• Make appropriate decisions, using sound judgment.

• Use resources efficiently.
• Search for less costly ways of doing things.