TERM Government Assistance Eligibility Supervisor, Grade N24

About The Position

TERM Government Assistance Eligibility Supervisor, Grade N24

"

Please note:

The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $80,070 to $121,195, based on the candidate’s qualifications and experience."

This is a one‑year term position with an expiration date of July 1, 2026.

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous county in the state of Maryland. The county is also the most diverse county in the state and ranks among the top ten most diverse counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services (HHS) is responsible for delivering the county’s public health and human services that meet the needs of our community’s most vulnerable children, adults and seniors. The department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest county department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential.

HHS plays an essential role in building a healthy and strong community.

The Office of Eligibility and Support Services (OESS) is currently recruiting for a dedicated and service‑driven professional to join the Connector Entity team as a Term Government Assistant Eligibility Supervisor. The position oversees staff who assist residents in applying for health coverage through Maryland Health Connection, including Medicaid, MCHP, and private health insurance plans. The supervisor ensures effective daily operations and compliance with state and federal program requirements.

• Lead CE‑GAES Team Operations: supervise the daily activities of certified Health Insurance GAES I’s to ensure timely, accurate, and compliant eligibility determinations and enrollments through Maryland Health Connection, including Medicaid, MCHP, Qualified Health Plans, and Stand‑Alone Dental Plans.
• Perform Quality Control and Monitoring: conduct ongoing quality assurance on GAES I casework to minimize errors, ensure compliance with ACA regulations and Maryland Health Benefit Exchange (MHBE) guidance, and initiate corrective actions as needed.
• Manage Productivity and Performance: track GAES productivity, prepare weekly and monthly reports, conduct performance evaluations, and support continuous improvement in alignment with program goals.
• Oversee Staffing and
  
  Schedule:
  
  maintain staff attendance records, manage coverage schedules, ensure office operational readiness, and address personnel issues and public complaints in accordance with county policies.
• Support Training and Policy Implementation: provide policy clarification, technical guidance, and informal training on ACA programs, system usage, and customer service procedures; assist in onboarding and mentoring new staff.
• Handle Consumer Issues and Escalations: support GAES I’s in addressing complex consumer issues and system challenges, following MHBE’s escalation protocols and referring cases to Health Education and Advocacy Unit or Maryland Insurance Administration (MIA) when appropriate – ensure program efficiency and innovation. Assist in developing and implementing improvements to streamline operations, enhance service delivery, and support the department’s mission to expand access to affordable health coverage.
• Perform other job‑related duties as assigned.

Bilingual speaking applicants are encouraged to apply.

This position requires the ability to work evening and weekend hours.

This position requires the ability to attend meetings…